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<blockquote data-quote="susiestar" data-source="post: 411679" data-attributes="member: 1233"><p>Do you know the name of the corporation that owns and/or runs the facility? Have you considered contacting the CEO/President of that corporation? At one point we had a real problem with a nursing home that an elderly relative was in. We found signs of neglect and the mgmt was not doing much, didn't figure they had to because we were not in the same state as the relative was. Finally we contacted the head office and it resulted in BIG waves and some real changes. Sadly my relative died and we didn't see the long term results of the changes, but we did hear that a LOT of heads rolled.</p><p> </p><p>I would go to the CEO/Pres of the company and then also figure out what state agency is in charge of their contract. Or what group in the state legistlature is in charge of the contract. A complaint to that group could result in HUGE changes because it can really impact their $$ - in some cases contracts are cancelled or not renewed because enough complaints are made or there is proof of problems of the magnitude of the kind that has already happened with Kanga. I doubt that the contract would be cancelled on the basis of this one contract, but just making the complaint (and letting the CEO know about it) might result in some rather dramatic staffing changes.</p><p> </p><p>I could see not going to this level with complaints if it had just happened one time. This place has let it happen multiple times, has tried to hide it from you, and generally performs all of their responsibilities with regard to Kanga in at best a lackadaisical manner. They sure haven't taken your complaints seriously. Neither have they supported you or any restrictions for Kanga. </p><p>If you need help finding out the name of the corporation that runs this place, let me know. I will help any way I can. This is just crazy. Esp given the $$ they waste on things like that trip they wanted to take Kanga on and the plans to purchase formal dresses for the girls. In a time when budgets for health care, esp mental health care, are being cut way past the bone, I cannot figure out how they think they are being responsible with the $$ that they are paid to care for their charges.</p><p> </p><p>I am sorry you have had to deal with all of this.</p></blockquote><p></p>
[QUOTE="susiestar, post: 411679, member: 1233"] Do you know the name of the corporation that owns and/or runs the facility? Have you considered contacting the CEO/President of that corporation? At one point we had a real problem with a nursing home that an elderly relative was in. We found signs of neglect and the mgmt was not doing much, didn't figure they had to because we were not in the same state as the relative was. Finally we contacted the head office and it resulted in BIG waves and some real changes. Sadly my relative died and we didn't see the long term results of the changes, but we did hear that a LOT of heads rolled. I would go to the CEO/Pres of the company and then also figure out what state agency is in charge of their contract. Or what group in the state legistlature is in charge of the contract. A complaint to that group could result in HUGE changes because it can really impact their $$ - in some cases contracts are cancelled or not renewed because enough complaints are made or there is proof of problems of the magnitude of the kind that has already happened with Kanga. I doubt that the contract would be cancelled on the basis of this one contract, but just making the complaint (and letting the CEO know about it) might result in some rather dramatic staffing changes. I could see not going to this level with complaints if it had just happened one time. This place has let it happen multiple times, has tried to hide it from you, and generally performs all of their responsibilities with regard to Kanga in at best a lackadaisical manner. They sure haven't taken your complaints seriously. Neither have they supported you or any restrictions for Kanga. If you need help finding out the name of the corporation that runs this place, let me know. I will help any way I can. This is just crazy. Esp given the $$ they waste on things like that trip they wanted to take Kanga on and the plans to purchase formal dresses for the girls. In a time when budgets for health care, esp mental health care, are being cut way past the bone, I cannot figure out how they think they are being responsible with the $$ that they are paid to care for their charges. I am sorry you have had to deal with all of this. [/QUOTE]
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