I need some fresh eyes. Yesterday I shipped food stuff (charity fudge fundraiser for Wevil's school) to my mom because her and her co-workers bought a bunch to support my daughter's school. I paid 30 bucks to have it shipped Priority next AM guaranteed. It's been sitting in the Mississauga depot since 8.48 am this morning from Elliot Lake (little depot that got it right) as check in and ready to send out to the addressee (my mom's work). A note was made that it is a business this parcel was shipped to that runs Mon to Fri 8 am to 5pm and it was morning guarantee service anyway. My mom calls the post office head depot to ask what the heck happened, the customer rep gets all p*ssy with her and says it was the snow storm that backed us up. Err...what snow storm, Mississauga never got hit with one last week or the week before. Besides I paid for Priority next AM, I expect the guarantee that I paid for. This is fudge for crying out loud, already paid for fudge (by me, in advance to the school). I made a claim and I'm peeved. I want a refund. That dink customer service rep said we'll try to deliver Saturday. HELLO check the notation on the account...Mon to Fri 8Am to 5pm - it's a business, no one will be there. She says well then, we'll see IF we can deliver on Monday, no guarantees. We may not deliver for another couple of business days... WTF?? No, seriously...WTF? Am I being a "B" or am I in the right. I'm so irate right now that I can't see straight...GRRRR... If you are wondering - no I don't have sympathy for them for the Xmas rush, I paid for priority, they should prioritize those paid for services. Sorry, just the way I see it. I pay for a service, I want that service.