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Angry with my bank policies... rant
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<blockquote data-quote="Kathy813" data-source="post: 330545" data-attributes="member: 1967"><p>You need to appeal the overdraft charges! We just went through this with easy child and her bank. She did make a mistake and thought she had more in her account that she did and realized it and asked us for some money. We immediately transferred money to her but she didn't realize it was too late to keep her from being hit with overdraft charges. </p><p></p><p>Unfortunately, she didn't check back for the next week and continued to make small withdrawals. Over the course of that week, she had a total overdraft of $6.00 but they kept hitting her with overdraft fees for every one or two dollar expenditure on her debit card and by the time she checked her account, she had run up $500.00 in overdraft fees (and by the time all of the charges had cleared it hit $600)!</p><p></p><p><img src="/community/styles/default/xenforo/smilies/Graemlins/919Mad.gif" class="smilie" loading="lazy" alt=":919Mad:" title="Mad :919Mad:" data-shortname=":919Mad:" /></p><p></p><p>We told her to go talk to the people at the bank which she did first thing the next morning. She called husband from the bank sobbing because the lady at the bank was telling her that it was her fault and she needed to pay the $500 immediately or they would ruin her credit. husband talked to the bank official and pointed out that they were charging an 8000% penalty on a total of $6.00 in overdrafts but the lady was intransigent.</p><p></p><p>husband researched this on the Internet and found that many people said that they got the fees reduced when the went up the chain of command. So easy child wrote emails to the CEO of the bank (a huge corporate banking chain) and the VP in charge of customer service. Someone called her within an hour and told her that she was going to work on the problem and come to a resolution for easy child.</p><p></p><p>To make a long story short, the bank ended up waiving all but the original four overdraft fees and easy child only had to pay $120 (which I would have kept fighting but easy child said that it was her fault that she hadn't been more careful . . that's why she's a easy child).</p><p></p><p>I think you should point out that you have been a loyal customer of xxx number of years and if they want to keep you as a customer they might at least reduce the amount of overdraft fees.</p><p></p><p>by the way, the new law that takes effect in February is supposed to stop banks from doing this sort of thing.</p><p></p><p>Good luck!</p><p></p><p>~Kathy</p></blockquote><p></p>
[QUOTE="Kathy813, post: 330545, member: 1967"] You need to appeal the overdraft charges! We just went through this with easy child and her bank. She did make a mistake and thought she had more in her account that she did and realized it and asked us for some money. We immediately transferred money to her but she didn't realize it was too late to keep her from being hit with overdraft charges. Unfortunately, she didn't check back for the next week and continued to make small withdrawals. Over the course of that week, she had a total overdraft of $6.00 but they kept hitting her with overdraft fees for every one or two dollar expenditure on her debit card and by the time she checked her account, she had run up $500.00 in overdraft fees (and by the time all of the charges had cleared it hit $600)! :tearinghair: We told her to go talk to the people at the bank which she did first thing the next morning. She called husband from the bank sobbing because the lady at the bank was telling her that it was her fault and she needed to pay the $500 immediately or they would ruin her credit. husband talked to the bank official and pointed out that they were charging an 8000% penalty on a total of $6.00 in overdrafts but the lady was intransigent. husband researched this on the Internet and found that many people said that they got the fees reduced when the went up the chain of command. So easy child wrote emails to the CEO of the bank (a huge corporate banking chain) and the VP in charge of customer service. Someone called her within an hour and told her that she was going to work on the problem and come to a resolution for easy child. To make a long story short, the bank ended up waiving all but the original four overdraft fees and easy child only had to pay $120 (which I would have kept fighting but easy child said that it was her fault that she hadn't been more careful . . that's why she's a easy child). I think you should point out that you have been a loyal customer of xxx number of years and if they want to keep you as a customer they might at least reduce the amount of overdraft fees. by the way, the new law that takes effect in February is supposed to stop banks from doing this sort of thing. Good luck! ~Kathy [/QUOTE]
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