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Chick father in law - no way.....
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<blockquote data-quote="susiestar" data-source="post: 567390" data-attributes="member: 1233"><p>No way would I tolerate this with-o a call to corporate. Don't just call the customer service line. Go to one of the business databases and find out the CEO and call his office. I almost always get better service this way. in my opinion they should give you a free meal just for organizing things the way you did. You gave each order in a logical, orderly fashion, wanted each order kept separate, and they messed it all up. </p><p></p><p>First, the person was out of line. Her attitude is all wrong for her position. I am willing to bet you do NOT get the service our Chick-father in law-A gives. Partly that is because this manager is poisoning the crew -she is hiring people who think the way she does and she rewards that behavior. And that is the problem.</p><p></p><p>Second, it costs them very little to remake the order. Esp as you only wanted a few things and wanted it done because they took so long to get this logical, easy to handle order together. I have worked in many restaurants and a customer organized the way you are? Would have us kissing her feet and comping a LOT of food with most orders. Just because you handle things well and in an organized manner.</p><p></p><p>Third, customer is ALWAYS right. You do not tell a customer they are wrong unless they are screaming obscenities. Period. This manager needs either serious retraining and some antidepressants or whatever medication will make her able to handle her life, or she needs a new job where she does not dealw ith the public. Period.</p><p></p><p>Normall Chick XXXX is a good corporation. They care about employees, have great scholarship programs, and treat employees well. Decent hours, no work on Sundays or religious holidays, and they are HUGE supporters of schools and churches and community groups. Make SURE that you can list community groups who are unhappy because their members are not treated well with this type of behavior. ANY group your coworkers belongs to or has a child in is one of the groups that is affected.</p><p></p><p>They WILL listen. This is a HUGE problem in the eyes of the company. While they are a franchise, the corporate culture is supposed to be the same for the most part and the parent co HATES these complaints. </p><p></p><p>I am sorry you had such shoddy treatment.</p></blockquote><p></p>
[QUOTE="susiestar, post: 567390, member: 1233"] No way would I tolerate this with-o a call to corporate. Don't just call the customer service line. Go to one of the business databases and find out the CEO and call his office. I almost always get better service this way. in my opinion they should give you a free meal just for organizing things the way you did. You gave each order in a logical, orderly fashion, wanted each order kept separate, and they messed it all up. First, the person was out of line. Her attitude is all wrong for her position. I am willing to bet you do NOT get the service our Chick-father in law-A gives. Partly that is because this manager is poisoning the crew -she is hiring people who think the way she does and she rewards that behavior. And that is the problem. Second, it costs them very little to remake the order. Esp as you only wanted a few things and wanted it done because they took so long to get this logical, easy to handle order together. I have worked in many restaurants and a customer organized the way you are? Would have us kissing her feet and comping a LOT of food with most orders. Just because you handle things well and in an organized manner. Third, customer is ALWAYS right. You do not tell a customer they are wrong unless they are screaming obscenities. Period. This manager needs either serious retraining and some antidepressants or whatever medication will make her able to handle her life, or she needs a new job where she does not dealw ith the public. Period. Normall Chick XXXX is a good corporation. They care about employees, have great scholarship programs, and treat employees well. Decent hours, no work on Sundays or religious holidays, and they are HUGE supporters of schools and churches and community groups. Make SURE that you can list community groups who are unhappy because their members are not treated well with this type of behavior. ANY group your coworkers belongs to or has a child in is one of the groups that is affected. They WILL listen. This is a HUGE problem in the eyes of the company. While they are a franchise, the corporate culture is supposed to be the same for the most part and the parent co HATES these complaints. I am sorry you had such shoddy treatment. [/QUOTE]
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Chick father in law - no way.....
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