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FIOS, anyone?
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<blockquote data-quote="susiestar" data-source="post: 282708" data-attributes="member: 1233"><p>We use the very large phone co for phone, internet and cell phone. Though for us it is cheaper to have 2 contracts - cell is separate. husband gets an awesome deal on cell phone through his company, but it means we cannot bundle them. We get our satellite through a major company, but I don't remember which one - there are 2 here that are about the same size.</p><p></p><p>We can't do cable because we live in the sticks.</p><p></p><p>I had a problem about 6 months ago with the internet/home phone combo. We were fully paid and they turned off my internet access. Even after I PROVED we were current it didn't come back the same. It took me 3 months to get my email unlocked. I just couldn't access it from anywhere. The tech people walked me through about 3 hours worth of "Try this" and it didn't work.</p><p></p><p>I changed my email to gmail. I got all the info I needed from my old email and closed it. I also filed a complaint with the CEO's office (looked it up on a business database). Boy did the apologies roll from several levels of managers after that. </p><p></p><p>I still filed a complaint with the FCC because I learned that this happened to a lot of people. Friend who works in the phone co let me know. He was aggravated because he had to go to quite a few homes to check the internet because they cut off so many and wanted to make sure it wasn't a problem with the lines.</p><p></p><p>The FCC was very helpful. I didn't get any kind of settlement, but I didn't want one. I just wanted it on file so if it happens again it can be handled better.</p><p></p><p>I got a nice apology from the CEO after they got notification of the FCC violation.</p><p></p><p>Overall the service is OK. Not stellar, but it is reliable. Even with the very high winds things stayed working.</p></blockquote><p></p>
[QUOTE="susiestar, post: 282708, member: 1233"] We use the very large phone co for phone, internet and cell phone. Though for us it is cheaper to have 2 contracts - cell is separate. husband gets an awesome deal on cell phone through his company, but it means we cannot bundle them. We get our satellite through a major company, but I don't remember which one - there are 2 here that are about the same size. We can't do cable because we live in the sticks. I had a problem about 6 months ago with the internet/home phone combo. We were fully paid and they turned off my internet access. Even after I PROVED we were current it didn't come back the same. It took me 3 months to get my email unlocked. I just couldn't access it from anywhere. The tech people walked me through about 3 hours worth of "Try this" and it didn't work. I changed my email to gmail. I got all the info I needed from my old email and closed it. I also filed a complaint with the CEO's office (looked it up on a business database). Boy did the apologies roll from several levels of managers after that. I still filed a complaint with the FCC because I learned that this happened to a lot of people. Friend who works in the phone co let me know. He was aggravated because he had to go to quite a few homes to check the internet because they cut off so many and wanted to make sure it wasn't a problem with the lines. The FCC was very helpful. I didn't get any kind of settlement, but I didn't want one. I just wanted it on file so if it happens again it can be handled better. I got a nice apology from the CEO after they got notification of the FCC violation. Overall the service is OK. Not stellar, but it is reliable. Even with the very high winds things stayed working. [/QUOTE]
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