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Frustrated with living in the boonies
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<blockquote data-quote="Marguerite" data-source="post: 284661" data-attributes="member: 1991"><p>Even if the company didn't realise there was no service - the contract should be easily able to be overturned, because you shouldn't be having to pay for aservice that cannotbe provided.</p><p></p><p>The alternative - you are paying for a service, so they must make it happen. If you stop paying for the service, what are they going to do? Cut off a nonexistent service?</p><p></p><p>We've found it sometimes takes a bit of effort and a lot of patientce, to get te message across tat your areais out of range. So if tey still insist you should be able to connect, ask them sweetly to send out a technician to facilitate this, because you just don't seem to be able to make it happen...</p><p></p><p>It reminds me of the story of a Sydney University lecturer back in the late 80s/early 90s. He had heard that so many of his colleagues were enjoying working from home and linking in to their work computers from home. This was in the very early almost pre-internet days, but there was still a strong trend for academics to make increasing good use of computers.</p><p>So our pet academic went to the computer store to ask how he could do this. "You need a modem," the computer tech told him. And sold him the latest one, with the fastest speed (probably 28/8, back then).</p><p>But he couldn't make it work. He rang the computer store. "I can't seem to connect to work with the modem, he complained to the computer tech.</p><p>"OK, let's work through this," the tech said. "Have you got the modem plugged in to the phone line using the phone jack?"</p><p>A pause. "Yes, I've got tat done. I've been doing that."</p><p>"OK, then have you ade sure your modem is powered up? It needs to be pugged in to the power socket but it also has its own power switch. Do you have the modem switched on? There is a small green indicator light that shows that the modem is powered up."</p><p>The professor replied, "Yes, I'm not stupid. The power to the modem was the first thing I checked, I thought it may have blown a fuse but the indicator light was obvious."</p><p>The technician said, "well the next thing to check is the connection to the computer. Can you check that the modem is firmly plugged in to the computer, the lead hasn't slipped out?"</p><p>A longer pause this time. "Computer - you mean I need to have a computer?"</p><p></p><p>THis is a true story. I wish I had the name of the professor concerned. Needless to say, he wasn't from Science or Engineering...</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 284661, member: 1991"] Even if the company didn't realise there was no service - the contract should be easily able to be overturned, because you shouldn't be having to pay for aservice that cannotbe provided. The alternative - you are paying for a service, so they must make it happen. If you stop paying for the service, what are they going to do? Cut off a nonexistent service? We've found it sometimes takes a bit of effort and a lot of patientce, to get te message across tat your areais out of range. So if tey still insist you should be able to connect, ask them sweetly to send out a technician to facilitate this, because you just don't seem to be able to make it happen... It reminds me of the story of a Sydney University lecturer back in the late 80s/early 90s. He had heard that so many of his colleagues were enjoying working from home and linking in to their work computers from home. This was in the very early almost pre-internet days, but there was still a strong trend for academics to make increasing good use of computers. So our pet academic went to the computer store to ask how he could do this. "You need a modem," the computer tech told him. And sold him the latest one, with the fastest speed (probably 28/8, back then). But he couldn't make it work. He rang the computer store. "I can't seem to connect to work with the modem, he complained to the computer tech. "OK, let's work through this," the tech said. "Have you got the modem plugged in to the phone line using the phone jack?" A pause. "Yes, I've got tat done. I've been doing that." "OK, then have you ade sure your modem is powered up? It needs to be pugged in to the power socket but it also has its own power switch. Do you have the modem switched on? There is a small green indicator light that shows that the modem is powered up." The professor replied, "Yes, I'm not stupid. The power to the modem was the first thing I checked, I thought it may have blown a fuse but the indicator light was obvious." The technician said, "well the next thing to check is the connection to the computer. Can you check that the modem is firmly plugged in to the computer, the lead hasn't slipped out?" A longer pause this time. "Computer - you mean I need to have a computer?" THis is a true story. I wish I had the name of the professor concerned. Needless to say, he wasn't from Science or Engineering... Marg [/QUOTE]
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