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General grumbling and vent over "professional" phone tag
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<blockquote data-quote="Marguerite" data-source="post: 234129" data-attributes="member: 1991"><p>It sounds to me like he's trying to fill out his database. Every patient has a computer file on them (increasingly so these days) and the information is used for many different things. Among them, the information is used to determine where/how they need to promote the business. That's why they always ask, "How did you hear about us?"</p><p></p><p>What they SHOULD do (and what used to happen), is wait until you are there for the consult, then hand you the paperwork and a pen, to fill in the same sort of info while you wait. But you might be late, or there could be some other reason why they don't get the data logged in time. And heaven forbid that the database not be perfectly complete by the time the doctor actually sees you!</p><p></p><p>He probably wasn't meaning to sound rude, but phone lines, especially mobile phones going in and out of range, are notoriously difficult to get a true feeling of someone's mood. He's concentrating, frowning at his computer screen and hammering out questions at you, not knowing that you're struggling with traffic and trying to concentrate on different things.</p><p></p><p>Very annoying, especially when he doesn't call back at any useful time.</p><p></p><p>If he calls again at a bad time, ask him for a time when a call back would be convenient (and when a real person would answer the phone!) or give him a time that would suit you better (such as tellinghim, "I'm driving in heavy traffic, I will try to get to the side of the road. PLease give me ten minutes to do so and the ncall me back."</p><p></p><p>With all your attempts to call and never getting a person - I think it is highly likely that the office has seveal phones, but the publicised phone numbers always go to an answering machine only. Meanwhile the person is sittting there returning calls, while more messages keep piling up. It soundscrazy, but in fact is a good way to handle a workload when you are very much in demand but also need to be accessible while you deal with the string of callers.</p><p>A charity I used to be involved with, handled the query calls this way. The social worker we had on staff was never answering her phone because she always had it set to the answering machine. meanwhile she was on the other line, making all the calls. That way she never had to interrupt a call, or cut them short because she was expecting someone else to ring. Her time was used more efficiently, and all callers who left messages did get contacted, eventually.</p><p>There were times when I manned the phones and was very grateful for this system, especially during busy times.</p><p></p><p>If this is what is happening here, it could mean that this doctor is very popular, and very busy. Such a person usually has office staff whose main job is to insulate the docotor from unnecessary callers. </p><p></p><p>Just a thought.</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 234129, member: 1991"] It sounds to me like he's trying to fill out his database. Every patient has a computer file on them (increasingly so these days) and the information is used for many different things. Among them, the information is used to determine where/how they need to promote the business. That's why they always ask, "How did you hear about us?" What they SHOULD do (and what used to happen), is wait until you are there for the consult, then hand you the paperwork and a pen, to fill in the same sort of info while you wait. But you might be late, or there could be some other reason why they don't get the data logged in time. And heaven forbid that the database not be perfectly complete by the time the doctor actually sees you! He probably wasn't meaning to sound rude, but phone lines, especially mobile phones going in and out of range, are notoriously difficult to get a true feeling of someone's mood. He's concentrating, frowning at his computer screen and hammering out questions at you, not knowing that you're struggling with traffic and trying to concentrate on different things. Very annoying, especially when he doesn't call back at any useful time. If he calls again at a bad time, ask him for a time when a call back would be convenient (and when a real person would answer the phone!) or give him a time that would suit you better (such as tellinghim, "I'm driving in heavy traffic, I will try to get to the side of the road. PLease give me ten minutes to do so and the ncall me back." With all your attempts to call and never getting a person - I think it is highly likely that the office has seveal phones, but the publicised phone numbers always go to an answering machine only. Meanwhile the person is sittting there returning calls, while more messages keep piling up. It soundscrazy, but in fact is a good way to handle a workload when you are very much in demand but also need to be accessible while you deal with the string of callers. A charity I used to be involved with, handled the query calls this way. The social worker we had on staff was never answering her phone because she always had it set to the answering machine. meanwhile she was on the other line, making all the calls. That way she never had to interrupt a call, or cut them short because she was expecting someone else to ring. Her time was used more efficiently, and all callers who left messages did get contacted, eventually. There were times when I manned the phones and was very grateful for this system, especially during busy times. If this is what is happening here, it could mean that this doctor is very popular, and very busy. Such a person usually has office staff whose main job is to insulate the docotor from unnecessary callers. Just a thought. Marg [/QUOTE]
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