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Hugs and Head Pats for those who deal with Government!
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<blockquote data-quote="susiestar" data-source="post: 558552" data-attributes="member: 1233"><p>I TOTALLY empathize with all of you! I am having 2 struggles with govt agencies. First is our city gov't, which owns/operates the local electric service. We moved in August. We have yet to receve a bill. I was told to just 'go online' to find out the bill amt and date, but they wouldn't give me an account number or some other info that you MUST have to use the online system. Of course that other bit of info is printed on the bill. I went round with them several times last week. Monday I called to make sure that we wouldn't have problems because hd (and a good 60% or more of the entire town!) gets paid on Friday. I was told there was a note in my file to not cut us off and that we would pay the ENTIRE amt on Friday. I was told that this wasn't strictly necessary because they would generate the cut off notices and send them out on Tues (due date for the area) and we would have until the 4th or 9th depending on how far behind we were. </p><p></p><p>They showed up yesterday and cut the electric off. i was SOOOOOOOOO angry. We borrowed some $$ and dealt with it, but this is NUTS. husband said there were some college kids in the next line when he was at the city offices and they had problems too. They not only didn't get a bill, they also didn't get a cut off notice. The lady at the office told they that sure they did. The electric going off WAS their notice!!!!! It won't happen to us agan because I am taking over bill paying (husband felt I wasn't letting him be 'responsible' for things so he took it over wth interesting ain because I am changng the way we handle bills.</p><p></p><p>My second struggle is wth medicaid for kids. We were told that given our income, it would be possible to have the kids on medicaiid and husband and I on the ins through the university. I send in the paperwork for the univ ins, and then find out that the kids' ins was cancelled. We are certainly under the income guidelines that are published, but I cannot get ANYONE to even LOOK at this. Mailing copies f paperwork sin't helpful because it takes 2-3 weeks to process and get it to the caseworker who then has 10 business days to respond. Open enrollment for health insurance ends on 10/30 and I <em>think</em> we can add the kids to that, esp as their ins was cancelled on 9/30. </p><p></p><p>It is just so frustrating. The ins for the kdis wil more than double the cost of our insurance, plus the copays will eat us alive. I just cannot figure out how to get someone to pay attention adn give me the info I need. Esp snce no one bothered to send a letter telling us the kids were not covered! Yes, the office did confirm that they did not send us a letter at all. they just assumed that when it didn't go through as we went to pay for a doctor visit or rx that we would know. GRRRRRRR. </p><p></p><p>Thank you for letting me vent!!!!! I am so upset about the health insurance that it has made me sick. I am working hard to not let that happen, but it s what it is!</p></blockquote><p></p>
[QUOTE="susiestar, post: 558552, member: 1233"] I TOTALLY empathize with all of you! I am having 2 struggles with govt agencies. First is our city gov't, which owns/operates the local electric service. We moved in August. We have yet to receve a bill. I was told to just 'go online' to find out the bill amt and date, but they wouldn't give me an account number or some other info that you MUST have to use the online system. Of course that other bit of info is printed on the bill. I went round with them several times last week. Monday I called to make sure that we wouldn't have problems because hd (and a good 60% or more of the entire town!) gets paid on Friday. I was told there was a note in my file to not cut us off and that we would pay the ENTIRE amt on Friday. I was told that this wasn't strictly necessary because they would generate the cut off notices and send them out on Tues (due date for the area) and we would have until the 4th or 9th depending on how far behind we were. They showed up yesterday and cut the electric off. i was SOOOOOOOOO angry. We borrowed some $$ and dealt with it, but this is NUTS. husband said there were some college kids in the next line when he was at the city offices and they had problems too. They not only didn't get a bill, they also didn't get a cut off notice. The lady at the office told they that sure they did. The electric going off WAS their notice!!!!! It won't happen to us agan because I am taking over bill paying (husband felt I wasn't letting him be 'responsible' for things so he took it over wth interesting ain because I am changng the way we handle bills. My second struggle is wth medicaid for kids. We were told that given our income, it would be possible to have the kids on medicaiid and husband and I on the ins through the university. I send in the paperwork for the univ ins, and then find out that the kids' ins was cancelled. We are certainly under the income guidelines that are published, but I cannot get ANYONE to even LOOK at this. Mailing copies f paperwork sin't helpful because it takes 2-3 weeks to process and get it to the caseworker who then has 10 business days to respond. Open enrollment for health insurance ends on 10/30 and I [I]think[/I] we can add the kids to that, esp as their ins was cancelled on 9/30. It is just so frustrating. The ins for the kdis wil more than double the cost of our insurance, plus the copays will eat us alive. I just cannot figure out how to get someone to pay attention adn give me the info I need. Esp snce no one bothered to send a letter telling us the kids were not covered! Yes, the office did confirm that they did not send us a letter at all. they just assumed that when it didn't go through as we went to pay for a doctor visit or rx that we would know. GRRRRRRR. Thank you for letting me vent!!!!! I am so upset about the health insurance that it has made me sick. I am working hard to not let that happen, but it s what it is! [/QUOTE]
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