I am sure that I will probably be joined on this thread...lol I live in an area where we are held captive to what cable station you can get. We have no choice. I cant even get DSL because the wires wont reach my house. I used to have satellite for tv but we couldnt get anything but dial up internet back then. I cant imagine going back to that. Time warner has been promising to come down my road for probably the last 7 years and they finally did about 2 years ago. In the beginning my bill was right at $110 a month. I was thrilled. My satellite bill averaged about $70 a month and the dial up was $10. I didnt mind paying the little bit extra to get the internet even though I lost a few channels but I got dvr even though for the first year I lost HD because they didnt bring me HD boxes. I finally realized that the reason I wasnt getting HD was the boxes were wrong and I went to my local office and complained and they sent a guy out to my house to exchange boxes which actually cost me 10 bucks if you can imagine that. I tried to just exchange them there but they claimed not to have any onsite. Im sure that was a racket. Well from the very beginning we have had problems. We would drop channels intermittently, the channels would have snow or look like a satellite does when it storms but cable shouldnt do that and it happens even when the weather is fine. I eventually got what is called "whole house" dvr because it was on special and they said it would only cost me 10 bucks more a month but I could record more stuff on any of the boxes and watch it in any of the other rooms. Oh what a lie! I can record in my room and never pull the stuff up in the living room because it says the network is busy. We have called these people over and over again and they come out and say various things. One time it is some box on the pole. Other times its a transponder somewhere. Other times its a kink in a line somewhere. Then its that we are at the end of the line and they need to put a booster. We get all kinds of excuses. Finally in September I had enough and I went into my local office and complained in person. I told the woman at the desk that I had dropped one of my favorite shows several times in a row and missed the season ending shows and they werent on demand and I was ticked off. I wasnt paying my full bill and I expected a credit on that bill. She said she didnt blame me and she would document my account and I could pay $130 for that month. Well she didnt document my account and the next month they had me as having a late fee and owing 20 more dollars on top of the late fee. I was livid. I called them up and we went the whole go round. I refused to pay it again. I did pay the current bill but not the late fee and the 20 bucks. I have done that several times now. Well we keep building. Today I called and the woman was rude as hell and one of her things is how the guy came out in November and found out that one of the things that was wrong was that one of our cable boxes was bad and that he had replaced it but that I hadnt made any other complaints since September. If things had been that bad, why hadnt I been complaining every week from Sept through November? Ummm, I have been complaining every month since I got cable, I get tired of calling Time Warner every day! Also I am assuming things are going to be fixed at the end of the month when my bill comes out. They keep telling me they are fixing it when I talk to them. So when she gets all argumentative with me I tell her I realize she cant do anything for me and to transfer me to her supervisor. She puts me on hold for 25 minutes and I never got a person. Not even music. Just blank air. She tells me there is no notations in my file of any calls or anything that anyone made any comments to me. Well that doesnt mean they talked to me. Just they didnt write anything down. If I could change cable companies I would but they are the only game in town. I know no one else will be coming in too because around here cable companies have blocks where only one company is allowed to offer service. Its awful. We are held hostage. Other places have a choice of companies they can go with so the cable companies fight to keep their customers and offer good service. Time warner could care less. They will screw you in a minute.