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Family of Origin
I need some support.
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<blockquote data-quote="Copabanana" data-source="post: 750048" data-attributes="member: 18958"><p>I requested through booking.com a full cancellation of the booking, and refund, and they said they would call the motel. I heard nothing. Then I called the hotel directly and the manager said that booking.com had not contacted her, but that when and if they did she was prepared to cancel, and there would only be a $10 cancellation fee to me. But that this had to be done by Booking.com. She could not herself initiate the cancellation. I called Booking.com who said they tried to call the hotel which did not answer the phone. ??? I have followed up by email to their customer service. I am afraid to hope, but encouraged.</p></blockquote><p></p>
[QUOTE="Copabanana, post: 750048, member: 18958"] I requested through booking.com a full cancellation of the booking, and refund, and they said they would call the motel. I heard nothing. Then I called the hotel directly and the manager said that booking.com had not contacted her, but that when and if they did she was prepared to cancel, and there would only be a $10 cancellation fee to me. But that this had to be done by Booking.com. She could not herself initiate the cancellation. I called Booking.com who said they tried to call the hotel which did not answer the phone. ??? I have followed up by email to their customer service. I am afraid to hope, but encouraged. [/QUOTE]
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Family of Origin
I need some support.
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