I came home from work about 1/2 hour ago to find a VM from the phone co that handles calls from the Department of Juvenile Justice facilities. It was a generic message saying to call this 800 # about changes in billing. So after holding for 10 mins to actually speak to a person, it was 3:40 and she tells me they will no longer bill to my phone co and I need to set up a separate acct. Fine- this is the way it was when difficult child was incarcerated the first time and I don't know why they ever changed it. Anyway here's the 'araghhh' part- they can't set up the acct until they get a phone bill from me faxed to them to prove this is my phone number and address. But if my bill doesn't list my phone number, I can handwrite it on there. (So what exactly does that prove?) Anyway, THEN 3 to 5 business days after they receive the fax, I can call to set up acct. When does this change go into effect? Within 48 hours. And acct office closes at 4:00 today. So, they let people know on a Friday afternoon that within 48 hours, you can't get calls from your kid until after going thru a week long process of setting up another acct? Is there any reason you couldn't give parents more notice then that? They have no control of it. Do you have any idea how sick and tired I am of hearing people in Department of Juvenile Justice, PO/CSU, and those connected to them- reentry lady, etc- tell me THEY have no control of this koi?? Last the Department of Juvenile Justice facility took photos of kids with families at visitation. I missed that visitation. Why? No one notified me- they said they had an automatic dial set up to notify parents ahead of time. I didn't get any message at all about it. This will be difficult child's 3rd year in a row incarcerated at Christmas. I haven't gotten a photo of him since he was 13yo, over 3 1/2 years. I called to see if/when they were going to take photos this year. The person answering phone rushed to connect me to difficult child's behavior counselor instead of just answering questions. Beh couns doesn't take call, I leave VM, no response. Two days later I call again, she answers, says she doesn't know, she'll check with super and call me back that afternoon, she doesn't call back- that was 2 days ago. I call and leave another message today- no call back. No gifts, no special visitation, nothing allowed except possible a flippin photo for 3 years and they can't even tell a parent? As I told PO, super, etc in that meeting last mo, I never wanted to be a parent who covered her kid's rear if he did something wrong and I never understood why parents would do that....but I have reached a point where I do understand it and will never pass judgement against them again. That was based on PO jerking me around but all this stuff adds up and gets to a person after so many years of dealing with it.