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Manners....do people know what this word means?
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<blockquote data-quote="hearts and roses" data-source="post: 79980" data-attributes="member: 2211"><p>As far as customer service at a department store or other organization, I think it's more about people just having to work any ol' place and not being happy in their position. It used to be that whatever job you had, you did your best, no matter what position you had, remember? I can't stand when I'm being rung up at a Walmart of Target and the cashier doesn't even have the decency to say hello or wish me a nice day. I always greet the cashiers everywhere I go. I say, "Good morning (or afternoon or Hi!). How are you today?" and I'm lucky if I get a grunt or even a nod in my direction. I just think that is so rude. Then, as I'm leaving, I usually will say something like, "Have a great day!" or, "Well I hope you get a break soon, hang in there". I even try to make some small talk - if the person seems receptive. It's as if we've lost all presence of social graces, which I find very sad. I like meeting new people and making some small talk while waiting in line or getting rung up. My kids always make fun of me for talking to strangers! </p><p></p><p>There is a man at our DMV office who I always manage to get. The man is downright rude. I say, "Hello, how are you today?" and he doesn't respond in any way. The entire transaction is done in complete silence. If I have a specific question, he barely grunts out an answer. It is very disconcerting and disappointing. I worked at a 7-11 a million years ago and we knew just about every customer by name and we were expected to make small talk and be very welcoming. This one woman did her food shopping in 7-11 every week and she told me it was because we were so nice! How about that? Nevermind paying $9 for a tube of toothepaste! Haha.</p><p></p><p>This is a perfect example of why we should all be doing our shopping (as much as possible) at the smaller mom & pop stores locally rather than at the big box department stores. It may cost a little more, but it's better for your town's economy and it's a nicer experience overall!</p></blockquote><p></p>
[QUOTE="hearts and roses, post: 79980, member: 2211"] As far as customer service at a department store or other organization, I think it's more about people just having to work any ol' place and not being happy in their position. It used to be that whatever job you had, you did your best, no matter what position you had, remember? I can't stand when I'm being rung up at a Walmart of Target and the cashier doesn't even have the decency to say hello or wish me a nice day. I always greet the cashiers everywhere I go. I say, "Good morning (or afternoon or Hi!). How are you today?" and I'm lucky if I get a grunt or even a nod in my direction. I just think that is so rude. Then, as I'm leaving, I usually will say something like, "Have a great day!" or, "Well I hope you get a break soon, hang in there". I even try to make some small talk - if the person seems receptive. It's as if we've lost all presence of social graces, which I find very sad. I like meeting new people and making some small talk while waiting in line or getting rung up. My kids always make fun of me for talking to strangers! There is a man at our DMV office who I always manage to get. The man is downright rude. I say, "Hello, how are you today?" and he doesn't respond in any way. The entire transaction is done in complete silence. If I have a specific question, he barely grunts out an answer. It is very disconcerting and disappointing. I worked at a 7-11 a million years ago and we knew just about every customer by name and we were expected to make small talk and be very welcoming. This one woman did her food shopping in 7-11 every week and she told me it was because we were so nice! How about that? Nevermind paying $9 for a tube of toothepaste! Haha. This is a perfect example of why we should all be doing our shopping (as much as possible) at the smaller mom & pop stores locally rather than at the big box department stores. It may cost a little more, but it's better for your town's economy and it's a nicer experience overall! [/QUOTE]
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