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Met with-the retirement home director about missing medications, and snotty nurse
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<blockquote data-quote="Marcie Mac" data-source="post: 475803" data-attributes="member: 47"><p>Jo, I just hate hate hate when you bring problems to someones attention, and they blow you off or blame the patient. You should be able to check the nursing home out on line to see problems and conditions - I know I did that for my mom when my relatives were trying to find a place for her.</p><p></p><p>SO's mom fell yesterday - home didn't call, but her room mate did, telling us she fell. When SO called, they said she had lost her balance in the bathroom, but the aide was there and gently took her down to the floor. That was NOT what her room mate said, so we went up. Mom confirmed she told the aide, who only had a hold on the back of her nightgown, she was going down, and hit both knees. There was no "gently" being let down. Her poor knees were swollen to the size of grapefruits, and she was badly bruised. They were insisting on their side of the story and maybe Mom was confused. SO made the head nurse go and look at her knees, and stood there while she did it. Thankfully they did an X ray today, and they were not broken. But he has to go up there every day to check on her - she either doesn't get her medications, or has wet herself and was ringing for the nurse for over an hour just to get a bed pan and no one answered her call. He has to go over her chart every day to see what they did or didn't give her. And if you ask why she is not getting one medication or another, they were blaming the doctor for not calling back (they now know that our doctor is also a long time family friend, and we have his personal cell phone number. I really really feel sorry for the elderly there who have no one to go to bat for them. </p><p></p><p>And I don't know if formal complaints really go anywhere, but maybe enough of them leaves a papertrail. I was in the hospital last month for a week with a severe case of diverticulitis. When Jamie and SO came to visit me that night, he became unglued that the room was absolutely filthy - dirty needles on the floor, bathroom had not been cleaned in days, trash under the beds. He took photo's, came home, called my medical insurer, and filed a report with them and the state, and sent them the photos. Next day the head of nursing was in my room so irate, yelling at me and pointing to a phone number on the wall and said I should have called that number for housekeeping if there was a problem, and not gone to the insurance company. I did get a letter last week from the company saying they received my report, and was waiting for the hospital to respond, but due to confidentiality, they could not tell me if any actions were taken. We did later find out it was rated as a "one star" hospital, and were cited numerous times - ER doctors operating on patients and were not certified to do surgery, someone went in to have his bad kidney removed, and they took out the good one instead, scads of complaints of infections from being in there. Am not sure how I even ended up there as it is in Riverside, which is about 45 minutes from my house - there are three hospitals I could go to within miles of where I live. </p><p></p><p>Anyway, didn't mean to rant on your thread - but it is absolutely appaling the shoddy treatment one has to put up with, especially if you happen to be elderly and defenseless. I think every state has a rating for care homes and hospitals-might be interesting to see what kind of complaints the one that P is in has. </p><p></p><p>Marcie</p></blockquote><p></p>
[QUOTE="Marcie Mac, post: 475803, member: 47"] Jo, I just hate hate hate when you bring problems to someones attention, and they blow you off or blame the patient. You should be able to check the nursing home out on line to see problems and conditions - I know I did that for my mom when my relatives were trying to find a place for her. SO's mom fell yesterday - home didn't call, but her room mate did, telling us she fell. When SO called, they said she had lost her balance in the bathroom, but the aide was there and gently took her down to the floor. That was NOT what her room mate said, so we went up. Mom confirmed she told the aide, who only had a hold on the back of her nightgown, she was going down, and hit both knees. There was no "gently" being let down. Her poor knees were swollen to the size of grapefruits, and she was badly bruised. They were insisting on their side of the story and maybe Mom was confused. SO made the head nurse go and look at her knees, and stood there while she did it. Thankfully they did an X ray today, and they were not broken. But he has to go up there every day to check on her - she either doesn't get her medications, or has wet herself and was ringing for the nurse for over an hour just to get a bed pan and no one answered her call. He has to go over her chart every day to see what they did or didn't give her. And if you ask why she is not getting one medication or another, they were blaming the doctor for not calling back (they now know that our doctor is also a long time family friend, and we have his personal cell phone number. I really really feel sorry for the elderly there who have no one to go to bat for them. And I don't know if formal complaints really go anywhere, but maybe enough of them leaves a papertrail. I was in the hospital last month for a week with a severe case of diverticulitis. When Jamie and SO came to visit me that night, he became unglued that the room was absolutely filthy - dirty needles on the floor, bathroom had not been cleaned in days, trash under the beds. He took photo's, came home, called my medical insurer, and filed a report with them and the state, and sent them the photos. Next day the head of nursing was in my room so irate, yelling at me and pointing to a phone number on the wall and said I should have called that number for housekeeping if there was a problem, and not gone to the insurance company. I did get a letter last week from the company saying they received my report, and was waiting for the hospital to respond, but due to confidentiality, they could not tell me if any actions were taken. We did later find out it was rated as a "one star" hospital, and were cited numerous times - ER doctors operating on patients and were not certified to do surgery, someone went in to have his bad kidney removed, and they took out the good one instead, scads of complaints of infections from being in there. Am not sure how I even ended up there as it is in Riverside, which is about 45 minutes from my house - there are three hospitals I could go to within miles of where I live. Anyway, didn't mean to rant on your thread - but it is absolutely appaling the shoddy treatment one has to put up with, especially if you happen to be elderly and defenseless. I think every state has a rating for care homes and hospitals-might be interesting to see what kind of complaints the one that P is in has. Marcie [/QUOTE]
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Met with-the retirement home director about missing medications, and snotty nurse
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