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No Longer a Target Shopper
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<blockquote data-quote="susiestar" data-source="post: 512282" data-attributes="member: 1233"><p>I am not upset by the stores that don't have carts. If you can't provide them, or choose not to, that is fine. I have a BIG problem when you provide them, and tell people how great your service is, when they are flat out dangerous or don't work. I would VASTLY prefer they just removed them. I am angry because they make substantial efforts to say they go out of their way to help the disabled, and that they provide superior service. Yes, I did choose to go there. I also chose to try to use the carts. I do try to improve the helath issues that are a problem for me, and to become able to walk longer distances and to need less help.</p><p></p><p>I guess i didn't state things clearly. I do object to the service, and to them having dangerous things that could hurt anyoen who bumped into them (the carts with bad wiring). My biggest objection is to a corporate response that it is just fine for employees to yell at customers and call us names for any reason, esp when it has become a chain wide phenomenon rather than a single store anomaly. THAT is the problem. Customer service is the last line that stores have to differentiate themselves, and when you brag that you are so great but you defend outright abusive behavior over and over? It is a BIG problem. Especially when your major competition is working hard to make sure that they DO provide superior service and help to those who are disabled.</p><p></p><p>If they didn't have electric carts? I would not expect them to work or to not hurt people. They do have htem, and they ARE dangerous. In fact, Target knows it because a family friend was shocked by a cart in that exact store over a year ago and the store gave them over $2000 in merchandise and gift cards to get them to not sue. Having that happen so long ago, and doing what they can to appeal to disabled shoppers iwth marketing strategies, and then treating us like we are not just bothers but shouldn't be bothering them, THAT angers me.</p></blockquote><p></p>
[QUOTE="susiestar, post: 512282, member: 1233"] I am not upset by the stores that don't have carts. If you can't provide them, or choose not to, that is fine. I have a BIG problem when you provide them, and tell people how great your service is, when they are flat out dangerous or don't work. I would VASTLY prefer they just removed them. I am angry because they make substantial efforts to say they go out of their way to help the disabled, and that they provide superior service. Yes, I did choose to go there. I also chose to try to use the carts. I do try to improve the helath issues that are a problem for me, and to become able to walk longer distances and to need less help. I guess i didn't state things clearly. I do object to the service, and to them having dangerous things that could hurt anyoen who bumped into them (the carts with bad wiring). My biggest objection is to a corporate response that it is just fine for employees to yell at customers and call us names for any reason, esp when it has become a chain wide phenomenon rather than a single store anomaly. THAT is the problem. Customer service is the last line that stores have to differentiate themselves, and when you brag that you are so great but you defend outright abusive behavior over and over? It is a BIG problem. Especially when your major competition is working hard to make sure that they DO provide superior service and help to those who are disabled. If they didn't have electric carts? I would not expect them to work or to not hurt people. They do have htem, and they ARE dangerous. In fact, Target knows it because a family friend was shocked by a cart in that exact store over a year ago and the store gave them over $2000 in merchandise and gift cards to get them to not sue. Having that happen so long ago, and doing what they can to appeal to disabled shoppers iwth marketing strategies, and then treating us like we are not just bothers but shouldn't be bothering them, THAT angers me. [/QUOTE]
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