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General Discussions
The Watercooler
OMGosh, the cost of the patches , which are hung up again!
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<blockquote data-quote="buddy" data-source="post: 492714" data-attributes="member: 12886"><p>OH geepers Janet. Yes, I did call the help desk too. they finally figured out where the issue happened, some policy thing on the 12th and I had called for our refill on the 15th. but did anyone say anything back then? NOPE. Still it meant they had to go thru the process again. So today I found out the medication. assist. at the pediatricians office did the opposite of what I asked, the pharmacy said that the medications were authorized but no price went thru so they would not let me buy them yet, And dr said, well we never did send the prior auth...so turns out that since I had requested all the records be sent to the psychiatrist for future since she is taking over all the behavior medications, they just went ahead and did it and in two days it is done. Now I just got a call from the pharmacy and the payment went through! YIPEE! Gonna go get them tomorrow morning (the pharmacist gave me two of them to take home knowing the payment would go thru at some point once they had the prior auth confirmed. </p><p></p><p>What a bunch of silliness. Every year there is at least one drama like that with them. So crazy. All it would have taken is a note, the medication you have been on for the last several years has been removed from our formulary, you will need to do a prior auth before the next refill...or something like that. Or when the pharmacy found out the refill on an already authorized medication did not go thru??? BIG read flag. </p><p></p><p>OH well, it is over now. </p><p></p><p>Janet, I sure hope you get the closer appointment. That would be torture to ride and worse to ride home after all of that.</p></blockquote><p></p>
[QUOTE="buddy, post: 492714, member: 12886"] OH geepers Janet. Yes, I did call the help desk too. they finally figured out where the issue happened, some policy thing on the 12th and I had called for our refill on the 15th. but did anyone say anything back then? NOPE. Still it meant they had to go thru the process again. So today I found out the medication. assist. at the pediatricians office did the opposite of what I asked, the pharmacy said that the medications were authorized but no price went thru so they would not let me buy them yet, And dr said, well we never did send the prior auth...so turns out that since I had requested all the records be sent to the psychiatrist for future since she is taking over all the behavior medications, they just went ahead and did it and in two days it is done. Now I just got a call from the pharmacy and the payment went through! YIPEE! Gonna go get them tomorrow morning (the pharmacist gave me two of them to take home knowing the payment would go thru at some point once they had the prior auth confirmed. What a bunch of silliness. Every year there is at least one drama like that with them. So crazy. All it would have taken is a note, the medication you have been on for the last several years has been removed from our formulary, you will need to do a prior auth before the next refill...or something like that. Or when the pharmacy found out the refill on an already authorized medication did not go thru??? BIG read flag. OH well, it is over now. Janet, I sure hope you get the closer appointment. That would be torture to ride and worse to ride home after all of that. [/QUOTE]
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The Watercooler
OMGosh, the cost of the patches , which are hung up again!
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