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Rug Cleaning Co. Rip Off
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<blockquote data-quote="trinityroyal" data-source="post: 165340" data-attributes="member: 3907"><p>Nomad, I would write a clear, concise letter that documents all of the steps you have taken to try and get your issue resolved, and the fact that you have been a loyal customer for 20 years. Go as high up the chain as you can. If you can identify the corporation that owns the franchise business, such as Star suggested, then direct the letter to them.</p><p></p><p>It's way more effective to complain to the top company executives and have THEM talk to their staff about poor service, than it is to try and deal with the local staff yourself.</p><p></p><p>husband and I recently did this at our local department store. Great store but the manager and assistant manager were...um...less than helpful. husband spoke to the Regional Vice President of the company, who was appalled. Needless to say, the manager-of-the-month photo features a different face this month...</p><p></p><p>Doing your carpets yourself or finding another company are also options, but I wouldn't let this go without a fight.</p><p></p><p>Companies are starting to realize that keeping good customers is way less work than trying to find new ones. The only ones who don't do this are companies that provide bad service. Then it's easier to get new customers because the existing ones won't stick around. Then it's only a matter of time before the business folds.</p><p></p><p>Hope you get this resolved.</p><p></p><p>Trinity</p></blockquote><p></p>
[QUOTE="trinityroyal, post: 165340, member: 3907"] Nomad, I would write a clear, concise letter that documents all of the steps you have taken to try and get your issue resolved, and the fact that you have been a loyal customer for 20 years. Go as high up the chain as you can. If you can identify the corporation that owns the franchise business, such as Star suggested, then direct the letter to them. It's way more effective to complain to the top company executives and have THEM talk to their staff about poor service, than it is to try and deal with the local staff yourself. husband and I recently did this at our local department store. Great store but the manager and assistant manager were...um...less than helpful. husband spoke to the Regional Vice President of the company, who was appalled. Needless to say, the manager-of-the-month photo features a different face this month... Doing your carpets yourself or finding another company are also options, but I wouldn't let this go without a fight. Companies are starting to realize that keeping good customers is way less work than trying to find new ones. The only ones who don't do this are companies that provide bad service. Then it's easier to get new customers because the existing ones won't stick around. Then it's only a matter of time before the business folds. Hope you get this resolved. Trinity [/QUOTE]
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