Thank you ladies! Warrior moms...we did it! Anyway, if you read my other post, I have been in a two day argument with Stanley Steemer. I have been a customer for 20 years and have been using their prepaid services for 6 of them. I have multiple accounts. I asked them to clean a little (actually tiny) carpet instead of a bedroom, and they refused to do it. I explained that it would be less money and time for them and would be of great benefit to me (a loyal customer) and they almost laughed in my face. They provided no recourse....no district manager to call, etc. I told them I would never use their service again and still no help or even a number to ask for help. Today, I got a call back from the main office...customer service. I told him that I started writing on the internet and I thanked him for lighting a fire under my bottom, cause I'm thinking of starting a blog page. I also have a call into Action Line. I explained the story and right away, he called the local office. He called back 30 minutes later. I got the money back on my contract and a gift certificate (have mixed feelings on this) for the cost of a brand new little rug but it is made out to Stanley Steemer. I think I am going to call back to ask if it is transferrable to another party...I might want to give it to someone as a "gift." They also promised (who knows????) to re-evaluate their procedures when customers call with special requests. He claims that normally managers call the main number and ask, but that they other day when I called, everyone was in a meeting. He said that the manager should have asked if I would have mind waiting a day or two for a reply and have used better decorum (in my mind she shouldn't have cut me off and have been rude as _________). All in all...it was a good response and other than being very concerned about the quality of customer service in our country and a "bit" annoyed, I think this is a fair outcome. Thanks everyone for encouraging me to "not take it" and for the cleaning tips!!! Us women need to stick together...I really believe this...right???