If you've read my recent posts you know we are looking for an inpatient substance abuse treatment center for him to go to. I have called 10, maybe 12 centers over the last week to get information about their program. For most of them, the process was very similar. They tell me about the program, ask a little bit about difficult child, we give them our insurance information and they call us back with financial details. I avoided calling 2 facilities because I had been warned by 2 other people they were considered "Puppy mills for troubled adolescents." As our options began to dwindle, I broke down and called one. Instead of speaking with an admissions coordinator in the office of the treatment facility in TX, I was speaking with someone in NY! During our first phone call, she had to tell me to hold on about 5 times because she had another call coming in. She knew very little about the treatment facility except for what was on her "script." An example, she initially tried to tell me about the center closest to us in Austin... instead of Dallas, which is actually the closest to us. Austin is twice as far away. She took insurance information and then began to get pushy. She wanted to set up an assessment call to go over difficult child's issues. She insisted he be available by phone to speak with. I explained to her that may not be an option as he's inpatient in a mental health hospital. I get 5 minute phone calls and can visit Sat/Suns only. I can't just show up. She started to raise her voice and insist that they couldn't move on without speaking with him. I told her I'd called about 10 facilities prior to this and she was FIRST that demanded to speak with him. They all understood that it was not possible. She starts getting upset with me. I feel like I'm trying to buy a car!! So I told her she can call and ask his therapist herself, but there is nothing I can do. If they let her speak with him, fine. I gave her the centers phone number and the therapists name. Fast forward a day. On Friday evening, I get a voicemail message from this lady practically yelling in her message: "I've been calling the therapist for DAYS and he won't return my phone calls.... he must have some ulterior motive...maybe he wants your child to go do a facility of HIS choosing.... I put in a call to his supervisor!" OMG. The therapist is probably ignoring her calls because she's a crazy sales person trying to sell us this treatment facility. I don't want the therapist to get in trouble, I feel so bad. We are meeting with him today so I'm going to apologize to him and offer to speak with his supervisor myself if need by. This is all so CRAZY!!! There's no way I would ever send my child there! It's obviously all about the numbers to them. I think "Puppy mill for troubled adolescents" is quite fitting. So sad.