I'm so glad that he has a loving mom to help him navigate this messed up system. It really makes me mad that they have programs to help people who need help but those programs require research to find them then endless amounts of red tape to get in.
Many of the homeless and prison populations are people who didn't have access to the resources they needed when they needed them. The only thing I can think of to suggest is if there is a mental health crisis center go there and when Humana is looking at $1500 a day for a psychiatric bed they will happily approve of the detox program (usually around $200 a day); as saving money is why they put all that red tape to get a certain percentage to just give up.
The welfare system does the same thing put you thru all this paperwork and waiting hoping you will just give up and get a job or find someone to sponge off of. Work first was determined I was going to be working outside the house full time until they realized for me to do that the state would have to fork out $184 a day for a Residential Treatment Center (RTC) for Angel.
The only assistance I get is medicaid & small foodstamps but every time I get a new worker get another work first demand, I go in in full business attire hand them my resume & letter from Angel's psychiatrist and explain I will happily work 100 hours a week if I can do it from home she needs full time supervision.
Sorry I changed subject and threw a mini vent into your thread, but please keep calling them and don't let them win this.
Nancy