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So TOTALLY Angry!
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<blockquote data-quote="susiestar" data-source="post: 627094" data-attributes="member: 1233"><p>I got loud. The hag of a supervisor told me she would call the cops if I wasn't quieter. I was NOT shouting. I asked her WHY she would call the cops when they stole MY MONEY and I want it back? I told her to go ahead and she stood there with her mouth open looking constipated. I asked if she wanted me to dial the number for the police if she couldn't remember the 3 digits it took. By then I was pretty dang hostile. I am now dealing with corporate and if I have to I will drive to their corp offices here. They just got their first real competition in our town and they are getting their tushies kicked. Esp because most of their framing is NOT archival and NOT acid free no matter hwat they say. Five years ago my mom paid to have a needlework piece framed and they used foam core board and steel pins to hold it on the board. Not only was it crooked, they had a 'moisture issue' and the pins rusted and ate holes in the fabric within 2 months of the framing! That piece took me over 2 years and probably 1500 hours of time and they rusted holes in it! Then they said the moisture was our fault until 3 of my mom's friends all came in with pieces framed at around the same time with the same problem. No one would have checked if the frame (custom made by them) hadn't come apart at the corners as it hung on the wall. No clue how they did that, but with some creative matting we did salvage the piece with new framing.</p><p></p><p>I won't have them frame anything, EVER! I was still shopping there because the other alternative was to drive over an hour until the new chain fabric/craft place opened up. Now? They will get ALL of my $$.</p><p></p><p>I will let you know what corp says. They better give my $$ back. They are checking iwth the store, which will be interesting because NO ONE at the store wears nametags anymore. The corp person I spoke to said, "Oh, really?? This is the third complaint about rudeness and no nametags at that store in the last 2 weeks." She sounded super annoyed. </p><p></p><p>I am rather vocal about customer service, and as I have gone to the store when they UNDERCHARGED me, it really really makes me angry to be accused of stealing. My name is worth WAY more than any amount that I would ever spend in a store.</p></blockquote><p></p>
[QUOTE="susiestar, post: 627094, member: 1233"] I got loud. The hag of a supervisor told me she would call the cops if I wasn't quieter. I was NOT shouting. I asked her WHY she would call the cops when they stole MY MONEY and I want it back? I told her to go ahead and she stood there with her mouth open looking constipated. I asked if she wanted me to dial the number for the police if she couldn't remember the 3 digits it took. By then I was pretty dang hostile. I am now dealing with corporate and if I have to I will drive to their corp offices here. They just got their first real competition in our town and they are getting their tushies kicked. Esp because most of their framing is NOT archival and NOT acid free no matter hwat they say. Five years ago my mom paid to have a needlework piece framed and they used foam core board and steel pins to hold it on the board. Not only was it crooked, they had a 'moisture issue' and the pins rusted and ate holes in the fabric within 2 months of the framing! That piece took me over 2 years and probably 1500 hours of time and they rusted holes in it! Then they said the moisture was our fault until 3 of my mom's friends all came in with pieces framed at around the same time with the same problem. No one would have checked if the frame (custom made by them) hadn't come apart at the corners as it hung on the wall. No clue how they did that, but with some creative matting we did salvage the piece with new framing. I won't have them frame anything, EVER! I was still shopping there because the other alternative was to drive over an hour until the new chain fabric/craft place opened up. Now? They will get ALL of my $$. I will let you know what corp says. They better give my $$ back. They are checking iwth the store, which will be interesting because NO ONE at the store wears nametags anymore. The corp person I spoke to said, "Oh, really?? This is the third complaint about rudeness and no nametags at that store in the last 2 weeks." She sounded super annoyed. I am rather vocal about customer service, and as I have gone to the store when they UNDERCHARGED me, it really really makes me angry to be accused of stealing. My name is worth WAY more than any amount that I would ever spend in a store. [/QUOTE]
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