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The Watercooler
telephone calls/setting appts etc... curious
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<blockquote data-quote="dreamer" data-source="post: 136583" data-attributes="member: 1697"><p>JoG, LOL, I almost said well I am glad I am in good company, BUT.....LOL, I am NOT glad it is like this. </p><p></p><p>Our docs office does not give a dial 0 option, altho sometimes an operator WILL come on...but she only transfers you to receptions desk..and then you get the voicemail again. </p><p></p><p>LOL the return calls far too often come when I am on the road trying to shift gears on a hill- in heavy traffic, LOL. </p><p></p><p>Sometimes I long for the days when humans answered phones and phones were leashed to the wall by a cord.....LOL. And if noone answered, you tried again later. LOL. (altho yup- I have become as dependant on cells as anyone else) </p><p></p><p>I also realized while makeing these calls today.....UG....</p><p></p><p>I have an appeal going for difficult child for something, benefits- and in the original application, she had 2 docs notes.....so the rejection came and said there were no docs notes..so I sent back with new copies of the docs notes. SO they called today to tell me- you need docs notes. Um, yes I KNOW that and they are THERE. SO they hung up and then called back again and asked me, how can you make a claim without docs notes? ANd I again said LOOK in your rejection you even said you have the docs notes. Oh, OK...they called back yet again------well you have docs notes so why are you appealing, this should have gone thru. Um yes I KNOW that....but you denied it.....so I am appealing becuz you HAVE what is needed and you denied it saying you did NOT have what you also said you DO have. Oh OK, can you send a docs note? UM HELLO, you HAVE TWO docs notes. </p><p>Yeesh.</p></blockquote><p></p>
[QUOTE="dreamer, post: 136583, member: 1697"] JoG, LOL, I almost said well I am glad I am in good company, BUT.....LOL, I am NOT glad it is like this. Our docs office does not give a dial 0 option, altho sometimes an operator WILL come on...but she only transfers you to receptions desk..and then you get the voicemail again. LOL the return calls far too often come when I am on the road trying to shift gears on a hill- in heavy traffic, LOL. Sometimes I long for the days when humans answered phones and phones were leashed to the wall by a cord.....LOL. And if noone answered, you tried again later. LOL. (altho yup- I have become as dependant on cells as anyone else) I also realized while makeing these calls today.....UG.... I have an appeal going for difficult child for something, benefits- and in the original application, she had 2 docs notes.....so the rejection came and said there were no docs notes..so I sent back with new copies of the docs notes. SO they called today to tell me- you need docs notes. Um, yes I KNOW that and they are THERE. SO they hung up and then called back again and asked me, how can you make a claim without docs notes? ANd I again said LOOK in your rejection you even said you have the docs notes. Oh, OK...they called back yet again------well you have docs notes so why are you appealing, this should have gone thru. Um yes I KNOW that....but you denied it.....so I am appealing becuz you HAVE what is needed and you denied it saying you did NOT have what you also said you DO have. Oh OK, can you send a docs note? UM HELLO, you HAVE TWO docs notes. Yeesh. [/QUOTE]
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telephone calls/setting appts etc... curious
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