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telephone calls/setting appts etc... curious
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<blockquote data-quote="susiestar" data-source="post: 136790" data-attributes="member: 1233"><p>I was just grumbling to myself about this. My doctor wanted me to have a bone density test. Fine. They couldn't schedule it that day, would call me with-in a week. </p><p> </p><p>3 weeks later I called. No one knew anything about it. "Your doctor didn't give us the paperwork." Yes he did. I saw him.</p><p> </p><p>Then I got a letter asking me to call because they were trying to reach me and couldn't get through. BS. I called, left a message, got a callback 4 days (and 4 messages) later. They gave me dates they called. I checked the phone and NO calls with no info, no calls I could not easily identify. Not on any of hte cells, or the house phone. I can't call my doctor to complain. He won't get the message. </p><p> </p><p>I do have a lovely letter complaining about it. Mostly because the person blamed it on a male who answered at 1pm on a school day. Not in this house. She may have "notes" but they are false. And there is NO way to mistake Jess for a boy, even on the phone. Too much soprano in her.</p><p> </p><p>I hate voicemail. MY voicemail says don't leave a message cause I can't figure out how to check this. But things rarely GO to vmail unless I am driving.</p><p> </p><p>My reg doctor and the kids pediatrician are in the same office. They hate me. If I get voicemail about an appointment then I just stop in and make the appointment. They are not set up for it, but it isn't my problem. I go, wait in line if there is one, and make the appointment. I also drop off notes for my reg doctor. Mostly because one of her nurses used to tell me horrible things, would not give messages to the doctor, etc.... Also called me and told me things the doctor would NEVER have said - medical advice that just didn't make sense.</p><p> </p><p>IF she has a hand-delivered message it is in the chart, or else the doctor knows to go hunt down whomever didn't get it to her. She will call me if there is something in the note that she feels needs advice or an appointment.</p><p> </p><p>This whole voicemail thing is out of control. The dev pediatrician we saw used email, as did the therapist we loved. Both said that with HIPPA (or however it is spelled) they could no longer do email because privacy issues. All our docs now say that they can't do email for this reason.</p><p> </p><p>dreamer, maybe if you posted on freecycle about wanting a fax you would get one. More and more people are upgrading to new printers with fax machines in them, so the chances of getting one this way are pretty good.</p><p> </p><p>Susie</p></blockquote><p></p>
[QUOTE="susiestar, post: 136790, member: 1233"] I was just grumbling to myself about this. My doctor wanted me to have a bone density test. Fine. They couldn't schedule it that day, would call me with-in a week. 3 weeks later I called. No one knew anything about it. "Your doctor didn't give us the paperwork." Yes he did. I saw him. Then I got a letter asking me to call because they were trying to reach me and couldn't get through. BS. I called, left a message, got a callback 4 days (and 4 messages) later. They gave me dates they called. I checked the phone and NO calls with no info, no calls I could not easily identify. Not on any of hte cells, or the house phone. I can't call my doctor to complain. He won't get the message. I do have a lovely letter complaining about it. Mostly because the person blamed it on a male who answered at 1pm on a school day. Not in this house. She may have "notes" but they are false. And there is NO way to mistake Jess for a boy, even on the phone. Too much soprano in her. I hate voicemail. MY voicemail says don't leave a message cause I can't figure out how to check this. But things rarely GO to vmail unless I am driving. My reg doctor and the kids pediatrician are in the same office. They hate me. If I get voicemail about an appointment then I just stop in and make the appointment. They are not set up for it, but it isn't my problem. I go, wait in line if there is one, and make the appointment. I also drop off notes for my reg doctor. Mostly because one of her nurses used to tell me horrible things, would not give messages to the doctor, etc.... Also called me and told me things the doctor would NEVER have said - medical advice that just didn't make sense. IF she has a hand-delivered message it is in the chart, or else the doctor knows to go hunt down whomever didn't get it to her. She will call me if there is something in the note that she feels needs advice or an appointment. This whole voicemail thing is out of control. The dev pediatrician we saw used email, as did the therapist we loved. Both said that with HIPPA (or however it is spelled) they could no longer do email because privacy issues. All our docs now say that they can't do email for this reason. dreamer, maybe if you posted on freecycle about wanting a fax you would get one. More and more people are upgrading to new printers with fax machines in them, so the chances of getting one this way are pretty good. Susie [/QUOTE]
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