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Truly Terrified Right Now
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<blockquote data-quote="Hound dog" data-source="post: 378165" data-attributes="member: 84"><p>Susie somewhere there has to be a phone number to call for customer assistance. I know you send in payments via computer, but still there has to be a phone number to get in touch with the company. Once I called the one for the docs office to use just to get to talk to a REAL person........once I was in......I got passed around a bit, but did get to speak to management who helped solve the problem. Then they were kind enough to give me a customer assistance number.........which I found out later didn't work and had to go through the whole deal again. ugh lol But the 2nd number I got worked. </p><p></p><p>Paying online is fantastic, except for situations like this. We've run into this issue a couple of times with bills. So far contacting them and discussing it has been enough to fix the situation.</p><p></p><p>((hugs))</p></blockquote><p></p>
[QUOTE="Hound dog, post: 378165, member: 84"] Susie somewhere there has to be a phone number to call for customer assistance. I know you send in payments via computer, but still there has to be a phone number to get in touch with the company. Once I called the one for the docs office to use just to get to talk to a REAL person........once I was in......I got passed around a bit, but did get to speak to management who helped solve the problem. Then they were kind enough to give me a customer assistance number.........which I found out later didn't work and had to go through the whole deal again. ugh lol But the 2nd number I got worked. Paying online is fantastic, except for situations like this. We've run into this issue a couple of times with bills. So far contacting them and discussing it has been enough to fix the situation. ((hugs)) [/QUOTE]
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