mom23gsfg
New Member
are you aware who is getting money out of your account without concent?...
last year i made the big mistake of switching from dish network to direct tv...
at first glance all of the channels and in every room was just too good of a deal to pass up...and for a "cheaper price"...well our bill kept getting higher and higher...and last week we got a bill stating we owed them almost $300 dollars (needless to say hub accused me of not paying the bill,when i showed him where i had payed it each month he still accused me of not paying correct ammount)...so he gets angry and calls to disconnect service the next morning...
so while they are waiting to disconnect i get online and figure out i can look at all my past bills ....they had been charging me for $55 apeice for recievers i had never recieved!...so i call to get this problem fixed so we can keep our satellite...well while im waiting they cut it off...ugh...so the lady looks at my bills and sees the errors and says she will send them to the bill dep so it can be fixed but oh wait...even though these where made in error they still have to leave the satellite off for maybe 7-10 business days until it gets fixed because of it "appearing so high" and when it does thay will send me the correct bill and cut back on service....i say ok that is fine but will i get charged for those "off" days? of course not...
so 3 or 4 days go by and i go and do my grocery shopping...thinking i had money in the bank..
and when i get home i start to figure up my checkbook looking at my account online...and notice a bill taken out that i had not done in the amount of $133.90 (no use in asking hub he dont do bills) so i call the bank and they cant figure it out either because it hadnt fully posted yet...so i find out later when the mail runs..
sitting in my mailbox is my bill...it says $0 amount owed ...as i have learned i look closer ...
and noticed it showed where they had took some of it off but not all...and the remaining showed paid.....i called and the lady told me that now if you call and disconnect service they "have the right" within 2-3 days to use whatever payment method you have on file whether it be check or card to use it to get the money out of your account.to pay the remaing amount...
also upon further inspection i notice they have not fixed several of the errors...they still had charged me over $60 too much...and while the bank tells me this was illegal for them to do without me signing a concent form when i first started service ...they lady tells me this new policy just started 2 mo ago...so i couldnt have signed this so called form...
so i politly tell her im sure that they get alot of bounced checks because of this ...and she laughs ...i tell her it wouldnt be funny if it were her,...that shut up her laughing!
i also speak to her about what the other lady had said about sending me the correct bill and i would keep services ...and she says so you are saying you want to keep services ...i tell her NO!and i want my money they owe me so i can give it to another place ...oh and that will take up to 7-30 business days...ugh!
last year i made the big mistake of switching from dish network to direct tv...
at first glance all of the channels and in every room was just too good of a deal to pass up...and for a "cheaper price"...well our bill kept getting higher and higher...and last week we got a bill stating we owed them almost $300 dollars (needless to say hub accused me of not paying the bill,when i showed him where i had payed it each month he still accused me of not paying correct ammount)...so he gets angry and calls to disconnect service the next morning...
so while they are waiting to disconnect i get online and figure out i can look at all my past bills ....they had been charging me for $55 apeice for recievers i had never recieved!...so i call to get this problem fixed so we can keep our satellite...well while im waiting they cut it off...ugh...so the lady looks at my bills and sees the errors and says she will send them to the bill dep so it can be fixed but oh wait...even though these where made in error they still have to leave the satellite off for maybe 7-10 business days until it gets fixed because of it "appearing so high" and when it does thay will send me the correct bill and cut back on service....i say ok that is fine but will i get charged for those "off" days? of course not...
so 3 or 4 days go by and i go and do my grocery shopping...thinking i had money in the bank..
and when i get home i start to figure up my checkbook looking at my account online...and notice a bill taken out that i had not done in the amount of $133.90 (no use in asking hub he dont do bills) so i call the bank and they cant figure it out either because it hadnt fully posted yet...so i find out later when the mail runs..
sitting in my mailbox is my bill...it says $0 amount owed ...as i have learned i look closer ...
and noticed it showed where they had took some of it off but not all...and the remaining showed paid.....i called and the lady told me that now if you call and disconnect service they "have the right" within 2-3 days to use whatever payment method you have on file whether it be check or card to use it to get the money out of your account.to pay the remaing amount...
also upon further inspection i notice they have not fixed several of the errors...they still had charged me over $60 too much...and while the bank tells me this was illegal for them to do without me signing a concent form when i first started service ...they lady tells me this new policy just started 2 mo ago...so i couldnt have signed this so called form...
so i politly tell her im sure that they get alot of bounced checks because of this ...and she laughs ...i tell her it wouldnt be funny if it were her,...that shut up her laughing!
i also speak to her about what the other lady had said about sending me the correct bill and i would keep services ...and she says so you are saying you want to keep services ...i tell her NO!and i want my money they owe me so i can give it to another place ...oh and that will take up to 7-30 business days...ugh!