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The Watercooler
What a racket!!!
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<blockquote data-quote="HereWeGoAgain" data-source="post: 111747" data-attributes="member: 3485"><p>At first I thought you meant racket like a huge noise... apropos in a sense, talking about teens, drums, and guitars.</p><p></p><p>I agree that it's outrageous. You shell out big bucks for a defective product, and they treat you like you're trying to rip them off? Unh-unh. :nonono:</p><p></p><p>Sometimes, especially with electronics, the store can't or won't do an exchange. I had a defective monitor which the store had in stock and could have replaced but they said they had to ship it back to the manufacturer. Took four weeks, after they said "one to three weeks". </p><p></p><p>I didn't write about that, but I have written on a few other occasions when I was sufficiently angry. Sometimes I've gotten very good results. Home Depot sent an apology hand-signed by the store's manager, a $50 check, and promised to use my letter in future customer service training sessions. Nextel wrote off and agreed to remove from my credit report a bogus $400 charge (not after I wrote to them, which accomplished nothing, but after I wrote to the Illinois Attorney General's consumer fraud division). On the other hand, American Airlines sent me boiler plate "we're not to blame" letters twice, each time completely ignoring the detailed evidence in my letter that proved that they were in fact to blame (do not fly AA if you can possibly avoid it). </p><p></p><p>(Lest I sound like a crank, I will mention that I have also written letters of commendation when they were earned for exceptionally good service. I've usually received replies that they appreciate it when customers write to tell them what they did right.)</p></blockquote><p></p>
[QUOTE="HereWeGoAgain, post: 111747, member: 3485"] At first I thought you meant racket like a huge noise... apropos in a sense, talking about teens, drums, and guitars. I agree that it's outrageous. You shell out big bucks for a defective product, and they treat you like you're trying to rip them off? Unh-unh. [img]:nonono:[/img] Sometimes, especially with electronics, the store can't or won't do an exchange. I had a defective monitor which the store had in stock and could have replaced but they said they had to ship it back to the manufacturer. Took four weeks, after they said "one to three weeks". I didn't write about that, but I have written on a few other occasions when I was sufficiently angry. Sometimes I've gotten very good results. Home Depot sent an apology hand-signed by the store's manager, a $50 check, and promised to use my letter in future customer service training sessions. Nextel wrote off and agreed to remove from my credit report a bogus $400 charge (not after I wrote to them, which accomplished nothing, but after I wrote to the Illinois Attorney General's consumer fraud division). On the other hand, American Airlines sent me boiler plate "we're not to blame" letters twice, each time completely ignoring the detailed evidence in my letter that proved that they were in fact to blame (do not fly AA if you can possibly avoid it). (Lest I sound like a crank, I will mention that I have also written letters of commendation when they were earned for exceptionally good service. I've usually received replies that they appreciate it when customers write to tell them what they did right.) [/QUOTE]
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