Tiapet
Old Hand
I've gotten the Sunday paper for about 8 months now. In that time I've had to either call customer service or email them at least 9 times, so about once a month. I might have even had to do it more, I've lost count now.
I've either gotten a wet paper or NO paper! I called one time due to wet paper as they threw it on the lawn. I have a paper box, how hard is it to get it in the box? Next delivery, on the driveway! Still no plastic on it after they said they would make sure it got plastic. Another time I guess they figured it would be a nice day no need, again on driveway but morning dew ruined it. Another day, again, they figured nice day and this time IN the paper box but, no sooner they delivered and it POURED and box is exposed and paper was DRENCHED!(no plastic) I called that time and told them why no plastic? There is always a chance for pop up thunderstorms and that particular time it was actually forcasted so they could have watched and put plastic on.
And finally, we've found a paper stuffed in our mailbox a couple of times too, lid closed so we would have NEVER known to look in there except my kids like to do silly things and they actually looked in there and found it! Seriously????
I tip them each time I pay too so it's not like I'm cheapo about it. What is it that it's so hard? Then I constantly get marketing calls to take on the paper for the week. The latest call was for me to get the paper for FREE for the rest of my subscription (sounds good but it'd be a waste of paper and can they really afford to just give it away since they are hurting for business?). Really? Like I'd want this kind of hassle everyday of the week when they can't even get it right 1 day of the week? I don't think so! LOL
I've talk to supervisors and everything. I've gotten credit for paper after paper but I'm at my wits end with this and I am not getting anywhere with it. I'd really consider just going out on Sunday mornings to get the paper but it is more convenient to get it at home. I just want to find a way to get this fixed! I just want to be able to get the coupons and not loose out, like today, or have to run out because then it's costing me more money, not saving since I already paid once. Oh, yeah I get credit so I guess that counts but it's still gas to get there.....
I've either gotten a wet paper or NO paper! I called one time due to wet paper as they threw it on the lawn. I have a paper box, how hard is it to get it in the box? Next delivery, on the driveway! Still no plastic on it after they said they would make sure it got plastic. Another time I guess they figured it would be a nice day no need, again on driveway but morning dew ruined it. Another day, again, they figured nice day and this time IN the paper box but, no sooner they delivered and it POURED and box is exposed and paper was DRENCHED!(no plastic) I called that time and told them why no plastic? There is always a chance for pop up thunderstorms and that particular time it was actually forcasted so they could have watched and put plastic on.
And finally, we've found a paper stuffed in our mailbox a couple of times too, lid closed so we would have NEVER known to look in there except my kids like to do silly things and they actually looked in there and found it! Seriously????
I tip them each time I pay too so it's not like I'm cheapo about it. What is it that it's so hard? Then I constantly get marketing calls to take on the paper for the week. The latest call was for me to get the paper for FREE for the rest of my subscription (sounds good but it'd be a waste of paper and can they really afford to just give it away since they are hurting for business?). Really? Like I'd want this kind of hassle everyday of the week when they can't even get it right 1 day of the week? I don't think so! LOL
I've talk to supervisors and everything. I've gotten credit for paper after paper but I'm at my wits end with this and I am not getting anywhere with it. I'd really consider just going out on Sunday mornings to get the paper but it is more convenient to get it at home. I just want to find a way to get this fixed! I just want to be able to get the coupons and not loose out, like today, or have to run out because then it's costing me more money, not saving since I already paid once. Oh, yeah I get credit so I guess that counts but it's still gas to get there.....