Speaking of bad experiences with ordering online...I meant to post this awhile back but then life got in the way. sears parts direct. NEVER and I mean NEVER order from them! Here is my story:
I ordered over the phone after shopping online to verify what I needed with them. I needed a replacement door handle for a french style door refrigerator, a "cantileaver" shelf (it's just a deep set shelf), and a water filter. After 2 weeks I emailed and wait for response since that is how you have to contact them if there is a problem, and then I followed it with a phone call after finding a number I could call. Furthermore, the tracking slip told me it was "delivered" and it wasn't. It was "delivered" by UPS to "some" post office in my city ( which I couldn't understand why since they had my address). I tried calling every post office in my city and could not find it. It was MIA. It hadn't gotten returned to them either. After doing some checking on my end and then following it up on his end we found out that who ever actually packed it at the shipping place never put our "street address" on the package the first time and that's why it never got here.
The gentleman says he will fix it right away and send out the parts over night. I did receive the shelf, only it was 2 of the same WRONG shelf and no door handle and no water filter! They were showing the door handle as delivered. Back to calling the guy again! He tells me I MUST return the 2 shelves before they will issue a credit on them and wanted to charge me AGAIN for all the parts I ordered before he was going to send out the missing parts! I said NO way! I decided this was getting out of hand. By now it was a month after I made the purchase.
I found the corporate number so I called them and spoke to a special "case manager" and explained to her the whole mess. She assured me she would handle it and fix it all. Ok.....so I wait and wait. Low and behold I get the door handle delivered about 2 weeks later as well as the water filter. Still no shelf. I call her back. I told her that I had told the gentleman on the 3rd call to him that I had just wanted to cancel out the order but he wouldn't do it until I returned the 2 shelves, which I still had because I wasn't sure I could trust anything with this company at the moment in getting refunds or items. She assured me that she would handle it so she sent me a return, postage paid address label for the wrong shelves.
I boxed them up and sent them back. She and I played phone tag for about a week confirming that she received them so I could get the refund on them. That finally ended up happening BUT......the refund on the door handle. OMW!By the way, she did manage to get the water filter to me.
The refund on the door handle took a month and a half (!) additional to get as original department told her they issued a refund already, which they did NOT! I told her it was not refunded each day she called (via phone tag another 2 weeks and messages). When she finally caught up she said they would FINALLY issue a check to me and I'd get it in 2 weeks!...SO...my original order placed in September...messed up...and I received a water filter out of it that I paid for, then a door handle (well over a month and a half later). A refund 2 1/2 months later. One giant mess of it all and I'm sure I left out a lot of details too.
Just DON'T EVER ORDER from them please!
I did find another source after all this and lickety split got the right shelf in less then a week from the point of order to delivery!
I will go through them for any and all other parts I need as they actually have so many other things that the "other" place did not have to offer.
