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The Watercooler
Fun, fun taking Amtrak. Rated XXXXtremely unhappy.
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<blockquote data-quote="susiestar" data-source="post: 662701" data-attributes="member: 1233"><p>I think you need to find the Pres/CEO of Amtrak's phone # and give them a call. NOT cust svc, as apparently they are incredibly inept, but the actual corporate Big Cheese. Once you get them, go through what you told us, only cry a bit if you can (usually not too hard as you relive the trauma of an incident like this, esp with possibly missing seeing your grandson), and let them know that if they do not do something to make it right, then you will let everyone you know and everyone THEY know, see how horrible AMTRAK is and how they traumatized you.</p><p></p><p>This 'Amtrak credit' stuff is nonsense and it was not at all an unreasonable request to ask for your $$ back in actual $$. Given how no one seemed to CARE, and no one could give you an answer, Amtrak should pay you back for your Amtrak ticket, your Greyhound ticket, and your cab ride, because they caused you to incur those expenses. I don't know if you would get those, but you should at least get your ticket $ back for the Amtrak ticket. </p><p></p><p>I am sorry you had to go through all of that. At least you got to see your grandson! Bart is ridiculous - cannot tell you how many times I went to work on no sleep after picking my folks up at 1 am from an airport 2 hrs away. No way would I strand them! And if they took a bus? I would esp pick them up, no matter what, because their lives are precious. But Bart has super rigid thinking so I guess you have to just expect him to to handle changes well.</p><p></p><p>I am glad YOU were safe and got to see your son & grandson.</p></blockquote><p></p>
[QUOTE="susiestar, post: 662701, member: 1233"] I think you need to find the Pres/CEO of Amtrak's phone # and give them a call. NOT cust svc, as apparently they are incredibly inept, but the actual corporate Big Cheese. Once you get them, go through what you told us, only cry a bit if you can (usually not too hard as you relive the trauma of an incident like this, esp with possibly missing seeing your grandson), and let them know that if they do not do something to make it right, then you will let everyone you know and everyone THEY know, see how horrible AMTRAK is and how they traumatized you. This 'Amtrak credit' stuff is nonsense and it was not at all an unreasonable request to ask for your $$ back in actual $$. Given how no one seemed to CARE, and no one could give you an answer, Amtrak should pay you back for your Amtrak ticket, your Greyhound ticket, and your cab ride, because they caused you to incur those expenses. I don't know if you would get those, but you should at least get your ticket $ back for the Amtrak ticket. I am sorry you had to go through all of that. At least you got to see your grandson! Bart is ridiculous - cannot tell you how many times I went to work on no sleep after picking my folks up at 1 am from an airport 2 hrs away. No way would I strand them! And if they took a bus? I would esp pick them up, no matter what, because their lives are precious. But Bart has super rigid thinking so I guess you have to just expect him to to handle changes well. I am glad YOU were safe and got to see your son & grandson. [/QUOTE]
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Fun, fun taking Amtrak. Rated XXXXtremely unhappy.
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