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Fun, fun taking Amtrak. Rated XXXXtremely unhappy.
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<blockquote data-quote="BusynMember" data-source="post: 662777" data-attributes="member: 1550"><p>The problem is the amount or time it takes to get an agent. You know how it is. You get one person after the automated woman named Julie (lol) talks to you and then you wait 15 min. to talk to somebody. Then you get transferred and wait another fifteen minutes, or so thi s has been my experience. Then you find out it's not the right dept. and get transferred again and get cut off!!!! Now you have to start over again.Baaaaaaaaaah. I did this a lot last week because I had no choice.</p><p>Then when I finally get Customer Relations the guy acts like it's my fault that I couldn't guess they'd have a bus all ready to go when I got to Chicago, even though they had not known if they would or would not, or any details about a bus if there would be one, as in what time it would arrive in St. Louis. By the time I got to Milwaukee, which was a good three hours already, the people I had been told to call (at least the last time I called) were from Chicago and had told me they had no current plans for a bus and would put me up overnight and then I could catch the next train, which would be the next night at 7pm and would arrive in St. Louis again at 12:45am. Bart had already told me he would not drive to St. Louis in a bad neighborhood (which it is...high crime) at 12:30am with his son. Tuesday his son was with the mother so he could do it. Wednesday, which was the day they were planning on giving me a day late sendoff, he had his son. What a mess. I just wanted to go home so I had to get off at Milwaukee or I'd have no ride to get home.When I got off at the Milwaukee Amtrak station there was also a Greyhound Station so I took a chance and asked if they had a bus going to St. Louis. THEY DID!!!! So I paid for a round trip and went that way or else I was all set to postpone this vacation, but I wanted to see Junior before school started on Aug. 18th.</p><p></p><p>Although I did call Customer Relations when I got home (the next day) to try to explain this, the guy was not sympathetic. He kept interrupting and saying, "But there WAS a bus in Chicago." I told him they had told me when I called Chicago that there would be no bus, but he kept interrupting and saying, "Well, then maybe you should have gone to Chicago. Do you understand that you would have had a bus?"</p><p></p><p>It was like dealing with my FOO on a bad day and I'm frankly worn out tryiing to find who to talk to and then trying to tell the complications of this story all over again. I feel it is in my best mental health interests to let the dang money go and just not use Amtrak ever again. You all know if I call I will not get the head guy in Amtrak. I will get another gatekeeper and will have to retell the story until I feel likeI'm living it over again. Emotional flashback <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Just writing about it makes me tired!!!</p><p></p><p>I wouldn't even know what number to call.</p><p></p><p>So I'm getting a "credit" for another Amtrak ride and I may just have a little fun and burn it with D H. Nothing could get me on an Amtrak train to Missouri again. Both times, on top of them almost missing the connection the first time too, they have canceled my Sunday train as well because of track repair.</p><p></p><p>Me: Why would you sell a ticket and then do track repair?</p><p></p><p>Them: We don't own the tracks. It's not up to us.</p><p></p><p>Great. So they had scheduled a bus (yes, a bus) at the Amtrak Station to take us stragglers to Bloomington IL where we'd catch a train to Chicago where I'd catch another train to Mid-Wisconsin. Fun, fun, fun. Who knows if there would be layovers or any more missed connections?</p><p></p><p>Greyhound was very smooth. They were there on time. They were no less comfortable than Amtrak. There are more than one bus every day that goes to different cities so if you happen to miss a connection it is not the end of the world.</p><p></p><p>Please, everyone.</p><p></p><p>Don't go Amtrak unless you like the excitement of not knowing if you'll make your destination on time or not <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p></blockquote><p></p>
[QUOTE="BusynMember, post: 662777, member: 1550"] The problem is the amount or time it takes to get an agent. You know how it is. You get one person after the automated woman named Julie (lol) talks to you and then you wait 15 min. to talk to somebody. Then you get transferred and wait another fifteen minutes, or so thi s has been my experience. Then you find out it's not the right dept. and get transferred again and get cut off!!!! Now you have to start over again.Baaaaaaaaaah. I did this a lot last week because I had no choice. Then when I finally get Customer Relations the guy acts like it's my fault that I couldn't guess they'd have a bus all ready to go when I got to Chicago, even though they had not known if they would or would not, or any details about a bus if there would be one, as in what time it would arrive in St. Louis. By the time I got to Milwaukee, which was a good three hours already, the people I had been told to call (at least the last time I called) were from Chicago and had told me they had no current plans for a bus and would put me up overnight and then I could catch the next train, which would be the next night at 7pm and would arrive in St. Louis again at 12:45am. Bart had already told me he would not drive to St. Louis in a bad neighborhood (which it is...high crime) at 12:30am with his son. Tuesday his son was with the mother so he could do it. Wednesday, which was the day they were planning on giving me a day late sendoff, he had his son. What a mess. I just wanted to go home so I had to get off at Milwaukee or I'd have no ride to get home.When I got off at the Milwaukee Amtrak station there was also a Greyhound Station so I took a chance and asked if they had a bus going to St. Louis. THEY DID!!!! So I paid for a round trip and went that way or else I was all set to postpone this vacation, but I wanted to see Junior before school started on Aug. 18th. Although I did call Customer Relations when I got home (the next day) to try to explain this, the guy was not sympathetic. He kept interrupting and saying, "But there WAS a bus in Chicago." I told him they had told me when I called Chicago that there would be no bus, but he kept interrupting and saying, "Well, then maybe you should have gone to Chicago. Do you understand that you would have had a bus?" It was like dealing with my FOO on a bad day and I'm frankly worn out tryiing to find who to talk to and then trying to tell the complications of this story all over again. I feel it is in my best mental health interests to let the dang money go and just not use Amtrak ever again. You all know if I call I will not get the head guy in Amtrak. I will get another gatekeeper and will have to retell the story until I feel likeI'm living it over again. Emotional flashback :) Just writing about it makes me tired!!! I wouldn't even know what number to call. So I'm getting a "credit" for another Amtrak ride and I may just have a little fun and burn it with D H. Nothing could get me on an Amtrak train to Missouri again. Both times, on top of them almost missing the connection the first time too, they have canceled my Sunday train as well because of track repair. Me: Why would you sell a ticket and then do track repair? Them: We don't own the tracks. It's not up to us. Great. So they had scheduled a bus (yes, a bus) at the Amtrak Station to take us stragglers to Bloomington IL where we'd catch a train to Chicago where I'd catch another train to Mid-Wisconsin. Fun, fun, fun. Who knows if there would be layovers or any more missed connections? Greyhound was very smooth. They were there on time. They were no less comfortable than Amtrak. There are more than one bus every day that goes to different cities so if you happen to miss a connection it is not the end of the world. Please, everyone. Don't go Amtrak unless you like the excitement of not knowing if you'll make your destination on time or not ;) [/QUOTE]
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Fun, fun taking Amtrak. Rated XXXXtremely unhappy.
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