OMG!!!! Go figure, I was just talking about this to a friend that takes her car to Firestone. They too have been caught doing the same thing before and probably still do for that matter. I just recently started having problems with my van blowing a lil antifreeze from the lower hose that connects to the waterpump and have been making sure that the resevour tank is always full. I took it to my mechanic (Guys I have trusted for years) and they tell me that I need a new water pump. Hmmmmm, Well I have no overheating issues which would be the # 1 indication of a bad waterpump. They quoted me $150.00. I went and got a waterpump (That I don't think I need) for $24.99 along with the lower radiator hose $11.99. I have yet to change out the hose while keeping on top of the antifreeze. But now am pondering how much unecessary repairs through the years have been done to my vehicle. It would be interesting to mark my old waterpump like they did in the video and take it to them (My mechanic) to see if in fact they do change it out but yet charge me. Probably won't happen though because I don't have the money right now anyway. Thanks for sharing.