It has taken me 3 yrs............ Good riddance Time Warner!! OMG! I realize that in some places they're just fine and dandy. But from the moment we signed a contract with them.......our phone cut in and out all the time, our internet cut in and out all the time. Can't tell you how many times their little box was replaced, or that they came out to "fix" it. Only it NEVER fixed anything. The ONLY thing that worked right was the cable itself. So........we went back to AT&T. It's loads cheaper. Yeah, I gotta deal with a new phone number, which I'm having issues reversing the darn numbers, but I'll deal. At least I can TALK on my house phone and actually surf the net without constantly having to wait for the internet to come back on. Due to the switch to AT&T and Direct TV I cut the cost of phone, internet and tv to under half of what it was costing me. NOT complaining about that either! I think the issue with TW may be the town itself (or ours just stinks in general) as everyone has the same issues with the phone and internet, just some worse than others.