Jess loves her job. She works as a receptionist at a funeral home. They seem to love her because she never complains and she is incredibly reliable. Plus she does her work before she reads or crochets or plays on her phone. The other young ladies in her position are giving her a bad time. She has trusted them to work for her when she needed to switch days. I warned her that they would not follow through. She is really angry. The manager's daughter BEGGED to work for her this date because she totaled her car. Then she realized it was Halloween (what did she think Oct 31 was??) and late last night sent a text cancelling. The office manager told my daughter that she needs to figure out what the schedule will be in the future before she makes her appointments. They make the schedule for a month at a time. Often J's appointments are scheduled 2 or 3 months in advance. Even giving reminders every 2 weeks isn't enough to get the day off for an appointment if the daughter wants the day off. Those months they don't give the schedule until a week or so late so that we don't know in time to kick up a fuss. Jess did send an email saying she won't be able to cover for anyone for the next month, and she won't switch days with anyone. She loves the job but may have to quit if this doesn't get fixed. I wonder what they would do then? She is always the one who is asked to go through the files to fix the daughter's incompetence (two of the other staff people including the owner told me this) and she is the only one on the front desk who can spell. They type up funeral books for people they are burying. I bet that looks great. I really hope they know how close she is to quitting over this. She says she isn't telepathic and doesn't want to know what is in her office manager's mind in order to figure out the schedule. She is the reliable one so she is the one they dump on. I wondered what work advice you all would have for her.?