Did you hear of the woman who went to a psychiatric ER and fell to the floor in the waiting room? No one helped her and she died there... http://www.newsweek.com/id/145870 I recall when difficult child went to one of these places...all husband kept on saying was "we treat dogs better than this." This is why we keep tabs on difficult child. I dress nicely (not overly so) when I go (people are biased whether we want to believe it or not) and make sure I know the names of some of the doctors and nurses. I think many people have good hearts...but it seems in many ways our system is messed up.