difficult child 2 has an Rx for Seroquel XR 300mg and Seroquel XR 400mg on file with our mail order pharmacy. Both are due for a refill. I also happened to get a regular Seroquel 100mg Rx filled last week with them. For some incredible reason, the pharmacist deleted the two XR prescriptions from the system when they received the regular Seroquel Rx because they "ASSumed" it was a replacement for the other two medications. So after putting me on hold TWICE to confer with the pharmacist for 20 minutes, the operator came back to tell me she needed to "axe the pharmacist" about the prescription and that I needed to tell them what the dosage is I'm administering (DUH, it's ON THE LABEL). So I told her (exactly what's on the label). Then she puts me on hold and comes back to say that the pharmacists says the amount difficult child 2 takes is over the recommended dosage for an individual, so they have to contact the doctor to get authorization. But it gets better. The pharmacist sent an internal email to another department that makes the call to the doctor. So who knows WHEN that will take place... And of course, the good little worker who follows her script so well said she did not know when I could expect to receive the shipment pending authorization. I think I need to write a letter.