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<blockquote data-quote="Jabberwockey" data-source="post: 646623" data-attributes="member: 18238"><p>Case worker there after hours? Well, its a juvenile facility so I don't know how those work. As for us, offenders can purchase minutes through the canteen or family members can purchase minutes for the offender through the company so no minutes means no phone calls. We do give emergency calls but verify the information first. If I had an offender tell me his mom was in the hospital and very sick but he was out of minutes I would get all relevant information; moms name, hospital name, room number if they had it. Then I'd call the hospital and verify it. If she wasn't there and he said that the hospital name might be wrong I'd get online and look for other nearby hospitals. No other hospitals nearby? By default, you just lied to me so now you're on the <img src="/community/styles/default/xenforo/smilies/2012/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="censored2 :censored2:" data-shortname=":censored2:" /> list! Even if he did manage to talk me into calling her cell, once I heard the non-hospital back ground noise I would then question her about what was going on. If she stated that she was in the hospital, I'd then get the information from her to re-verify that she was actually in the hospital. We regularly have family members who assist with the scams. If I couldn't verify this, the offender would then receive a Conduct Violation for Giving False Information and Theft by Deceit and I would talk to his case manager and see about getting him charged for the phone call anyway!</p></blockquote><p></p>
[QUOTE="Jabberwockey, post: 646623, member: 18238"] Case worker there after hours? Well, its a juvenile facility so I don't know how those work. As for us, offenders can purchase minutes through the canteen or family members can purchase minutes for the offender through the company so no minutes means no phone calls. We do give emergency calls but verify the information first. If I had an offender tell me his mom was in the hospital and very sick but he was out of minutes I would get all relevant information; moms name, hospital name, room number if they had it. Then I'd call the hospital and verify it. If she wasn't there and he said that the hospital name might be wrong I'd get online and look for other nearby hospitals. No other hospitals nearby? By default, you just lied to me so now you're on the :censored2: list! Even if he did manage to talk me into calling her cell, once I heard the non-hospital back ground noise I would then question her about what was going on. If she stated that she was in the hospital, I'd then get the information from her to re-verify that she was actually in the hospital. We regularly have family members who assist with the scams. If I couldn't verify this, the offender would then receive a Conduct Violation for Giving False Information and Theft by Deceit and I would talk to his case manager and see about getting him charged for the phone call anyway! [/QUOTE]
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