I'm sure all of us has run into our fair share of automated systems when calling utility companies or the phone company. This is sort of a chuckle post about such automated systems. So, I call the phone co today. All I want to do is get payment delayed til this friday so the check doesn't bounce. You'd think no big deal right? Wrong. There system is NOT set up for any sort of delayed payment. So I get this very pleasant male computer voice, utterly helpful to the nth degree......except he doesn't have what I need listed as an option. I mean on the phone co's system you don't even have to push buttons, it does it by voice. (how helpful can you get lol) After a couple of tries, listening to his speil a couple of times to make sure I haven't possibly missed an option that might fit my problem, I get frustrated. At least before it was voice activated you could punch the O and talk to a person. So I clam up. Don't utter a sound. Computer continues to politely ask me what I'd like to do then apologizing because it can't "hear" my answers. Then it requests me to punch in the amt of my bill I'd like to pay. So I sit there. FINALLY, after I wonder if it's gonna fry it's circuits, it aknowledges it can't help me, so it thanks me and gives me a PERSON! Takes about 2 mins to get the ok to make the payment on friday. So I ask the phone rep, how do I avoid the "system" the next time I need help such as this? She tells me, don't answer it when it asks you something, then it'll turn you over to a sales rep. We both laughed when I tell her that's what I'd done to get her. I'd probably normally be steamed by this, instead it made me laugh. Why? Because I have to give the phone co credit, it's been a good 6-8 years since I last got a rude customer rep. They are so polite and good natured and helpful it's unbelievable. Now, if only our electric and gas companies were the same.