I think I'm having another one of those "old lady" rant moments again. Good grief...I recall making fun of women who thought like this and now I'm one of them. Anyway...ya know how we have talked about the decline in customer service? Has anyone used 411 lately or tried to get telephone numbers from their phone or cell service lately? For the last month or twoi....I have had the worst luck using telephone information. It is a joke. I can't read my phone book to save my life...the print is too small. My blow dryer blew up recently. Okay, I admit it...I am a tad obsessed about my hair. I wanted to call beauty supply places to find out if they sold this brand I was looking for. Guess what? Stores that have been around in my area forever...I would call information and the operator would say "No, I'm sorry...they are not listed." Finally, today I asked the operator "why?" She said it is a voluntary service to be listed. They pay to be listed and can chose not to be. She said sometimes they pay for a month and take it off for a month and go back and forth like this. husband says his guess is the price is high and it borders on extortion. More and more companies are pulling out. In addition, the cost for us (consumer) is getting higher as well...it's really not worth it...and I would agree. I went on-line and got my phone number for one of the places easily. It did occur to me that if you can't find a phone number on-line that you might be forced to drive to these places to shop for items and/or prices and that makes things more stressful. I really doubt I'm even going to bother with 411 much anymore...I'm going to try going on-line first if at all possible. I do think things were a little easier when the phone book print was larger or you could just pick up a phone, get the phone number you needed quickly pretty much 100% of the time and were not charged an arm and a leg for this service. I know that we got 411 free for my father in law when he was much older, but you have to have a visual disability for this. Besides...it doesn't really matter 'cause the service is so bad at this time. Are most folks avoiding 411 these days? Do you use the internet instead? Well...that was my old lady report for the day.