Have most of you noticed those surveys printed at the bottom of the register receipts in places? Mom got one from our lunch at Marie Callendar's yesterday. She gave it to me to do. I did the survey. I only mentioned SOME of the things that were wrong. WHY??? B//c bad things on those surveys can cost the general mgr large amounts of $$ in bonuses. Right now who can afford to lose that $$ I still wanted to let the restaurant know. So I CALLED and talked to the GM. (Hint for those who haven't worked in restaurants - GMs of chain restaurants are generally NOT there on Mondays.) He was VERY appreciative of my call. He volunteered a free pie voucher (I didn't ask, wanted to see what he would do). I realize a free pie is not "a lot" for the restaurant, but I will enjoy it with my family. So I got the Lemon meringue or Apple Pie from the survey (I DID tell the mgr I had the thingy for that also). AND I got another FREE PIE!! So, if you have problems that are serious, doing the survey and telling all the things that bother you is fine. problem deserved. BUT, if you are middle of the road, and leave out some of the smaller things, and then CALL, you will get more compensation for the problems (and we really DID have problems), and you will have helped the GM's family also.