It will be a LONG time before I shop at a certain craft store again. A VERY long time. I went to the store for several specific items and found some clearance items also. The cashier was not knew but she was having a bad day. By checkout I had a migraine and my legs were cramping so it was hard to stand there as she messed up the various items again and again. Finally she gave me a total and I paid. That night I realized that I was seriously overcharged, almost thirty five dollars worth. I called in the morning and was told to bring the receipt but not the merchandise back. I went back. Then I was told I had to have all the items iwth me. The woman I spoke iwth flat out said that I was just trying to steal from them. That was enough to ake me angry - and was totally awful customer service. I have only shopped there for 3 DECADES, and have come back to clear up errors in THEIR favor many times, incidents where they didn't ring up an item or charged me the wrong price in MY favor. Sadly this has happened more and more there over the last 3 years. So I went home and couldn't get back until the next day because husband needed the car that night, plus driving when you are irate is a bad idea. So I go in the next day and they say that the mgr I need to talk to is not in and won't be in until 2 days later. 2 days later he isn't in yet. Then I go back when they say he will be in. I am told that I waited 'too long' to bring it to their attention and they cannot know if I just left the items at home rather than being charged for 59 items intead of the 8 I actually bought. I WAITED TOO LONG??? When they kept telling me that I had to talk to someone who was not in the store until a future date??? I made 4 trips to the store to fix this, following the directions that the employees gave me and it is MY FAULT? Plus they accuse me of stealing? After having made NUMEROUS trips in the past to fix pricing errors that were in MY favor, trips where I had to go an d give them more money rather than just keeping my mouth shut and saving that money? Sometimes those trips were for a dollar but I still did it anyway! And now they are accusing me of trying to STEAL? I am going to corporate with this problem. I am so angry I am shaking! I generally spend at least $500 a year at this store, minimum, but that ends now. This store got its' first real competition about a year ago and I will spend my $$$ at that store instead from now on. This is CRAZY and I hope the new store thrives and the old one goes out of business!! I try VERY VERY HARD to pay what I owe and to never ever steal or take undue advantage, and being accused of that makes me very very angry. There seems to be ZERO customer service at the old craft/hobby store and more and more rude behavior by their employees, and I will take my business elsewhere before I give a PENNY to anyone who accuses me of stealing!