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General Parenting
State Childrens Ins Question
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<blockquote data-quote="bigblueagain" data-source="post: 4128" data-attributes="member: 909"><p>I would first of all call Soonercare and ask for a customer service supervisor. Explain what you have and what has been done. Offer to send copies of all the correspondence. Then ask what she/he can do about this. If you have to, go above her head. Then ask for the claims appeal process. They definitely should have one.There are timely filing limits, and if this is an in network provider, if they did not meet the carriers filing limit, then ask what recourse you have as was THEIR fault not yours. Is this an HMO type product?? If so, there is really no way the hospital can come after you as long as they were in network for the plan. Next I would call the hospital billing office and ask for supervisor there. Do the same as the above. If they give you the run around, ask for her supervisor. KEEEP very good notes of dates and names and times of who you speak with on each call. Let me know what you find out from these and I will guide you thru the next step. </p><p>BLUE</p></blockquote><p></p>
[QUOTE="bigblueagain, post: 4128, member: 909"] I would first of all call Soonercare and ask for a customer service supervisor. Explain what you have and what has been done. Offer to send copies of all the correspondence. Then ask what she/he can do about this. If you have to, go above her head. Then ask for the claims appeal process. They definitely should have one.There are timely filing limits, and if this is an in network provider, if they did not meet the carriers filing limit, then ask what recourse you have as was THEIR fault not yours. Is this an HMO type product?? If so, there is really no way the hospital can come after you as long as they were in network for the plan. Next I would call the hospital billing office and ask for supervisor there. Do the same as the above. If they give you the run around, ask for her supervisor. KEEEP very good notes of dates and names and times of who you speak with on each call. Let me know what you find out from these and I will guide you thru the next step. BLUE [/QUOTE]
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