The good news is that I THINK my new glasses are okay. But the wicked witch took away my back up lenses and wouldn't give them back. I'm so angry. I explained that they had messed up and thrown away my GOOD old lenses within a few hours after I picked up the new last week, putting me in quite a bind. I had even called within hours after getting the bad set, explaining that I had a problem, and they said they would call back and did not. When I then called the next morning, they said they had already tossed them and it was a lost cause. So, I put together a hybrid back-up set to get by until we could get the problem fixed. The guy I talked to that day told me that they would have been GLAD to have given me the old lenses if only I had asked. So...I had no idea what I was stepping into today, when I went to pick up the corrected version. I had to leave my glasses with them for a couple hours so that they could switch things out. No problem. I had brought my old SINGLE VISION glasses so I could get around while I waited. Also in my purse was my daughter's glasses, as she was getting replacement lenses as well. Plus my sunglass clips. I felt like a walking optical dispensary myself, and I did not bring with me the defective set. Big problem. When I returned for pick-up, I asked for the lenses they took out, and I was told I could not have them. That they would be returning them for some type of "credit." I was stunned. I explained that what they were taking did not even include the defective lense, that instead they were taking the only glasses I could use to read. I told her what the other guy had told me, that keeping old lenses was no problem, and she simply said he was wrong. The guy heard the conversation and slithered away like a worm. Meanwhile, wicked witch dropped my lenses into a ziploc bag and said she would keep them for me. I said, "But you might lose them. The others were thrown away." She wouldn't budge. "I'm NOT going to lose them," she said, in THAT tone, as she walked away. She reminded me of the wicked stepmother in Cinderella...the scene where she smiled and walked away with the key to the locked room, patting her pocket after she dropped the key inside. So...now they are being held as collateral. "WHERE are the other glasses?" she wanted to know. I told her they were at home, that I had no problem with returning them since I couldn't see out of them anyway, and that with all the business I had done with them through the years, I didn't understand why they couldn't trust me to bring them back. "Well, when you bring THOSE back, you can have THESE." So...I left. But not before saying that if they lost those lenses, I would raise the biggest stink they had ever seen. What a day. It will cost me a hour's gas and driving time to take those back. It will cost them more than that in lost business. Yes, my daughter got her new glasses too. Between the two of us, they sure are losing a lot in order to get useless lenses that "the worm" told me they did not need. Oh...and what about that claim that started it all? That they had thrown away those first lenses? I don't think so. Thanks for listening to my rant.