S
Signorina
Guest
Ok-that was NC's law-let me look into SC. I am slow on my lil iPhone 3G. The language in that ruling CONCEDED that you were acting with their tacit approval and in the view of mgmt-I think that's grounds to win on appeal. Just in my humble opinion.
Of course, I work in IL & every state is different but we had an evil employee shout FU (the words) to a customer and he won his claim "because we did not have a policy prohibiting shouting FU at a customer" and he was known by mgmt to have been belligerent (abrasive yes-but had not sworn at a customer prior) and we did not penalize him for it.
Seriously. We now have a written policy that states you may not yell or swear at customers.
Of course, I work in IL & every state is different but we had an evil employee shout FU (the words) to a customer and he won his claim "because we did not have a policy prohibiting shouting FU at a customer" and he was known by mgmt to have been belligerent (abrasive yes-but had not sworn at a customer prior) and we did not penalize him for it.
Seriously. We now have a written policy that states you may not yell or swear at customers.