donna723
Well-Known Member
This thing is driving me up the wall! I have the HP laptop and bought the little HP wireless printer to go with it. I've let it sit in the box for months and right when my brother was coming over to help me set it up, my modem went out and I had no internet for five days. So a few days ago when I finally got my internet back, I got brave enough to try to set it up. It seemed to go well enough, I put in the little disk and did everything it said to. It all looks very simple. I bought the thing mainly to use the scanner to scan in the hundreds of old family pictures I have and use some of them on my Tree on Ancestry.com. So I tried it out and it copies and prints just fine. And when I tried to scan a picture, it seemed to go OK, but when I went back in to it, the pictures were gone, but I finally found them. They didn't go into "Pictures", they went in to "Documents" into a folder called "Scans" and they're ina PDF format that you can only open with Adobe. What I usually do with pictures is to download them to "Pictures", then go to picnik.com to crop and edit them. You cannot do this as those picture editing sites do not recognize the format.
This is all waaaay over my head so I called the HP number for help, got the little guy in Pakistan (or where ever) with the accent so thick you can hardly understand him. Soooo frustrating when you can't understand what they're saying! He went in to my computer remotely and changed some things around and said that from now on it should scan them into the Pictures folders and in a format that I can actually use. He did one scan remotely and it worked just fine. Got off the line with him and I tried it ...I pushed the scan button and ... NOTHING! Pushed the "Scan" button again and it made a copy of the picture and shot it out at me! And there was my mother's Aunt Mary and her cousin Stanley smiling up at me from the paper tray! Every time I try it, it either does nothing or it makes a copy of the #&% picture instead of scanning it in to the computer! I'm so frustrated I could just cry and I feel like drop kicking the thing across the back yard. It shouldn't be this hard! The 78-page manual I printed off is no help either. It just says to put the picture on the glass face down and push the "Scan" button! Well, thanks a lot, folks! That really helps! I absolutely HATE the thought of having to call those people who don't speak English again! Does anybody have any bright ideas or have you ever contended with a printer problem like this? It's just a very simple, supposedly uncomplicated (meaning=cheap!) printer. That big "THUMP" you hear is me beating my head against the wall!
This is all waaaay over my head so I called the HP number for help, got the little guy in Pakistan (or where ever) with the accent so thick you can hardly understand him. Soooo frustrating when you can't understand what they're saying! He went in to my computer remotely and changed some things around and said that from now on it should scan them into the Pictures folders and in a format that I can actually use. He did one scan remotely and it worked just fine. Got off the line with him and I tried it ...I pushed the scan button and ... NOTHING! Pushed the "Scan" button again and it made a copy of the picture and shot it out at me! And there was my mother's Aunt Mary and her cousin Stanley smiling up at me from the paper tray! Every time I try it, it either does nothing or it makes a copy of the #&% picture instead of scanning it in to the computer! I'm so frustrated I could just cry and I feel like drop kicking the thing across the back yard. It shouldn't be this hard! The 78-page manual I printed off is no help either. It just says to put the picture on the glass face down and push the "Scan" button! Well, thanks a lot, folks! That really helps! I absolutely HATE the thought of having to call those people who don't speak English again! Does anybody have any bright ideas or have you ever contended with a printer problem like this? It's just a very simple, supposedly uncomplicated (meaning=cheap!) printer. That big "THUMP" you hear is me beating my head against the wall!
