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BIG problem at the Grocery!
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<blockquote data-quote="Marguerite" data-source="post: 353892" data-attributes="member: 1991"><p>What to ask for - you need to make it clear how Jess feels now, and how hurt she feels as well as how she now feels nobody believes her genuine need.</p><p></p><p>So perhaps what to ask for - clear evidence that first of all, she IS believed (a letter from management that she can show to any officious ratbag in the future?) as well as an apology from the person responsible.</p><p></p><p>I know they can't be sure who it is, but I'm certain that if he suspects who it is, he will be able to lean on the guy, pointing out tat the alternative could be a lawsuit which you are very kindly trying to avoid; but failure of the store to be able to reassure Jess may require a lawsuit as the only way she can feel vindicated. And that would be a shame, if it has to go that far. An apology form the guy concerned would of course obviate the need for taking legal action in order to make it clear that Jess was not shamming.</p><p></p><p>You get the gist of what I'm trying to say?</p><p></p><p>Also talk to Jess, find out what SHE needs, in order to feel OK about shopping there again. What about calling in the local paper to do a story on the subject?Would that help Jess feel that her point has been made sufficiently well, so nobody would ever question her again?</p><p></p><p>So, in summary, several things you have to make clear to the manager - </p><p></p><p>1) Be graphic about how bad Jess felt at the time as well as how bad she still feels;</p><p></p><p>2) Make it clear just how badly her rights were violated, as well as how she did all the right things including directing the guy to talk to you and he STILL continued to do the wrong thing;</p><p></p><p>3) Spell out what your rights in this now are, including your right to legal action as well as how likely your success in such action would be, as well as what it would do to the store;</p><p></p><p>4) Let them know you prefer to NOT do this, because you want things resolved quickly, satisfactorily and you do not see this as something money can fix anyway;</p><p></p><p>5) Then give him the shopping list of what you feel will help Jess to once more feel happy to shop there again, in the full understanding that she will be treated respectfully.</p><p></p><p>See how that goes.</p><p></p><p>Go prod buttock for us! Steel-capped boots on, but with velvet suede...</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 353892, member: 1991"] What to ask for - you need to make it clear how Jess feels now, and how hurt she feels as well as how she now feels nobody believes her genuine need. So perhaps what to ask for - clear evidence that first of all, she IS believed (a letter from management that she can show to any officious ratbag in the future?) as well as an apology from the person responsible. I know they can't be sure who it is, but I'm certain that if he suspects who it is, he will be able to lean on the guy, pointing out tat the alternative could be a lawsuit which you are very kindly trying to avoid; but failure of the store to be able to reassure Jess may require a lawsuit as the only way she can feel vindicated. And that would be a shame, if it has to go that far. An apology form the guy concerned would of course obviate the need for taking legal action in order to make it clear that Jess was not shamming. You get the gist of what I'm trying to say? Also talk to Jess, find out what SHE needs, in order to feel OK about shopping there again. What about calling in the local paper to do a story on the subject?Would that help Jess feel that her point has been made sufficiently well, so nobody would ever question her again? So, in summary, several things you have to make clear to the manager - 1) Be graphic about how bad Jess felt at the time as well as how bad she still feels; 2) Make it clear just how badly her rights were violated, as well as how she did all the right things including directing the guy to talk to you and he STILL continued to do the wrong thing; 3) Spell out what your rights in this now are, including your right to legal action as well as how likely your success in such action would be, as well as what it would do to the store; 4) Let them know you prefer to NOT do this, because you want things resolved quickly, satisfactorily and you do not see this as something money can fix anyway; 5) Then give him the shopping list of what you feel will help Jess to once more feel happy to shop there again, in the full understanding that she will be treated respectfully. See how that goes. Go prod buttock for us! Steel-capped boots on, but with velvet suede... Marg [/QUOTE]
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BIG problem at the Grocery!
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