A couple of weeks ago Jess and I went to the medium size grocery in our town (FP). FP is nice, has a Starbucks, but is not as big as Walmart. That is why we went there. I carefully timed our visit so we would NOT be there after school when it gets busy because Jessie's knee and ankle were both messed up. Jessie and I both used the electric carts. This is normally no problem as she is very well behaved with them. That day was no exception. I let her go off to look at an item while I grabbed another. We were both getting tired and wanted to go home. As I went from one aisle to another I saw a manager talking to her. NOT the store mgr, but another one. I didn't think anything about it as we are there often and they are usually friendly. I got my items and found Jessie right where she was, with the same manager. She was looking upset. I went to her to see what the problem was. As he saw me drive up the mgr left. He hurried away so he would not have to talk to me. He went to Jess and asked if she really "NEEDED" the cart, with lots of emphasis on the word needed. She said she did. He then proceeded to ask what was wrong, what the exact medical name for it was, who her doctor was, etc... After she told him that one knee and the other ankle were injured and were likely to give out and cause her to fall she told him he should speak to me. He kept pushing for medical info, telling her she didn't really need the cart or she would know these things and tell him. She did tell him that he had no right to ask those questions. I was FURIOUS!! It took me a week to calm down enough to write a letter to corporate. I have gotten a response from the store mgr, who I know fairly well as a reasonable person. He says that of course they know us, and that none of the staff has ever seen Jessica be a problem on or off the cart. He cannot get any of the mgrs to admit to the incident, but he thinks he knows which one is the culprit. He wants me to drop in for coffee to settle this. I usually like to have something in mind to ask for when I make a complaint. It makes it easier for the company to "make it right". This time I have NO idea what to ask for. Or to accept if they offer soemthing. THis is a clear ADA violation and our area is home to a RABID atty who loves to sue over ADA violations. I am SURE he would love to get involved in this but I don't want to go that way. Right now Jess doesn't even want to go back because she thinks they all think she is faking her problems. (She was shaking/trembling so much she couldn't suppress it that day also.) Any ideas/suggestions?