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BIG problem at the Grocery!
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<blockquote data-quote="Andy" data-source="post: 353904" data-attributes="member: 5096"><p>Hounddog is correct. An apology is in line. After the apology, an invitation from the main manager inviting Jessie to come back again. A letter stating how the staff enjoy having Jesse shop and that this was an isolated incident in which ONE staff stepped over the line and BULLIED a customer. The management letter can include that this type of bullying is NOT tolerated in their store and thank her for letting them know about it. Apologies both in person and in writing on both of these. I think it is easier for people to put more thought into a written note/letter than to talk in person. The letter asking her to continue to shop would be a positive something she can reread each day. </p><p> </p><p>If you have never felt uncomfortable shopping before and do like the other employees and managers, I would NOT make this a public news for the local paper. That sort of news would only point out that the store is a bad place to go. The purpose of your actions is against one employee, not the store. You do not want to create bad relations with this store. I would reserve that sort of action for when there are constant issues. And I don't think Jesse would like that sort of attention being brought to herself.</p><p> </p><p>When Diva was in 1st grade, we ordered Valentine balloons - one for each student in Diva's class - from a local florist the night before. When I went to pick them up, the lady who took our order REFUSED to fill it. She made a point of filling everyone else's walk-in orders telling me she didn't have time for mine. She would do one at a time between everyone else's orders. Since Diva was with me, I held my tongue but did tell EVERYONE who was in line and was offered help before me that she would not fulfill my order. Finally the other person working with his back to us figured out what was going on and told her that I thought she was rude. My grief was with her, not with the entire store. I wrote a letter to the manager of the store and told him that as long as I saw her behind the counter, I would not go into that department (floral dept in a grocery store). I received a very nice letter of apology back (and a huge floral bouquet) that I was not expecting but it was nice to know they read and heard my complaint.</p><p> </p><p>You know that when this jerk is denying this that he KNOWS he is in trouble and hopes the issue will go away.</p></blockquote><p></p>
[QUOTE="Andy, post: 353904, member: 5096"] Hounddog is correct. An apology is in line. After the apology, an invitation from the main manager inviting Jessie to come back again. A letter stating how the staff enjoy having Jesse shop and that this was an isolated incident in which ONE staff stepped over the line and BULLIED a customer. The management letter can include that this type of bullying is NOT tolerated in their store and thank her for letting them know about it. Apologies both in person and in writing on both of these. I think it is easier for people to put more thought into a written note/letter than to talk in person. The letter asking her to continue to shop would be a positive something she can reread each day. If you have never felt uncomfortable shopping before and do like the other employees and managers, I would NOT make this a public news for the local paper. That sort of news would only point out that the store is a bad place to go. The purpose of your actions is against one employee, not the store. You do not want to create bad relations with this store. I would reserve that sort of action for when there are constant issues. And I don't think Jesse would like that sort of attention being brought to herself. When Diva was in 1st grade, we ordered Valentine balloons - one for each student in Diva's class - from a local florist the night before. When I went to pick them up, the lady who took our order REFUSED to fill it. She made a point of filling everyone else's walk-in orders telling me she didn't have time for mine. She would do one at a time between everyone else's orders. Since Diva was with me, I held my tongue but did tell EVERYONE who was in line and was offered help before me that she would not fulfill my order. Finally the other person working with his back to us figured out what was going on and told her that I thought she was rude. My grief was with her, not with the entire store. I wrote a letter to the manager of the store and told him that as long as I saw her behind the counter, I would not go into that department (floral dept in a grocery store). I received a very nice letter of apology back (and a huge floral bouquet) that I was not expecting but it was nice to know they read and heard my complaint. You know that when this jerk is denying this that he KNOWS he is in trouble and hopes the issue will go away. [/QUOTE]
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BIG problem at the Grocery!
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