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BIG problem at the Grocery!
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<blockquote data-quote="Marguerite" data-source="post: 353919" data-attributes="member: 1991"><p>Just to clarify - in my earlier post I raised the question about calling in the local paper, form the point of view of what does Jess want. I agree, from what you describe it doesn't sound like anything Jess would really want, when it comes down to it. But raising the subject means the possibility is on the table to think about - and then hopefully reject. But sometimes when this sort of thing happens, part of us wants to shout and scream loud enough for everybody to take notice and say, "That was wrong!"</p><p></p><p>Yes, it can backfire and in this situation, I don't think it is what Jess would choose once she thought about it. The thing is, the store doesn't know this. Considering all the things you could do to rub their noses in it, I would say they're getting off very lightly and are probably collectively sweating a lot right now.</p><p></p><p>I like the way you're handling this, Susie. </p><p></p><p>I do like the suggestion of a written apology as well as a verbal one. And an apology directed to Jess personally, not delivered via her mother.</p><p></p><p>You're in a good bargaining position right now. Use it to make some positive changes. If you have some constructive suggestions for them to improve their system to reduce the chances of this happening again to someone else, now is the time to give them that too. Actually, having some constructive suggestions for them now will improve your position even more.</p><p></p><p>An example - you could suggest the card system Busywend mentioned.</p><p></p><p>We have mobility scooters available in our mall also. I used to use them regularly but haven't had to for a few years now. But they have a contract we have to sign each time, plus very strict conditions. In fact, in our area we'd have problems getting one made available to anyone under 18.</p><p></p><p></p><p>What we have to do - it varies, but it generally involves them having all our personal details on file (name, address, phone no) and also showing some ID (my driver's licence, always). The scooter is booked out at a certain time and I have to have it returned by the time they specify. They have my mobile phone number so they can call me if they need it back or there is a problem. Any problems, and they know who it is and they will ban some people if there are negative reports. I actually had someone report me for driving like a maniac (I hadn't been and fortunately could prove it) because this person had a grudge against me and wanted to make trouble for me. Because they had my part clean record on file, they took my word for it. </p><p></p><p>For us it's not so much a card system, as a computer system. They lend out not only mobility scooters but also wheelchairs, prams and other cute gadgets that combine a shopping trolley/basket thing with a sort of toy car for kids to ride in at the front. That one costs, but it keeps kids quiet and happy while their parents push around the groceries. It all is recorded on the computer and the files kept.</p><p></p><p>A good system might help here - that way a manager who is resentful of a kid using an aid for old people, can ask to see the computer and realise that the loan was not made frivolously, and that the child in question was under adult supervision. Frankly, that is all the guy needed to know.</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 353919, member: 1991"] Just to clarify - in my earlier post I raised the question about calling in the local paper, form the point of view of what does Jess want. I agree, from what you describe it doesn't sound like anything Jess would really want, when it comes down to it. But raising the subject means the possibility is on the table to think about - and then hopefully reject. But sometimes when this sort of thing happens, part of us wants to shout and scream loud enough for everybody to take notice and say, "That was wrong!" Yes, it can backfire and in this situation, I don't think it is what Jess would choose once she thought about it. The thing is, the store doesn't know this. Considering all the things you could do to rub their noses in it, I would say they're getting off very lightly and are probably collectively sweating a lot right now. I like the way you're handling this, Susie. I do like the suggestion of a written apology as well as a verbal one. And an apology directed to Jess personally, not delivered via her mother. You're in a good bargaining position right now. Use it to make some positive changes. If you have some constructive suggestions for them to improve their system to reduce the chances of this happening again to someone else, now is the time to give them that too. Actually, having some constructive suggestions for them now will improve your position even more. An example - you could suggest the card system Busywend mentioned. We have mobility scooters available in our mall also. I used to use them regularly but haven't had to for a few years now. But they have a contract we have to sign each time, plus very strict conditions. In fact, in our area we'd have problems getting one made available to anyone under 18. What we have to do - it varies, but it generally involves them having all our personal details on file (name, address, phone no) and also showing some ID (my driver's licence, always). The scooter is booked out at a certain time and I have to have it returned by the time they specify. They have my mobile phone number so they can call me if they need it back or there is a problem. Any problems, and they know who it is and they will ban some people if there are negative reports. I actually had someone report me for driving like a maniac (I hadn't been and fortunately could prove it) because this person had a grudge against me and wanted to make trouble for me. Because they had my part clean record on file, they took my word for it. For us it's not so much a card system, as a computer system. They lend out not only mobility scooters but also wheelchairs, prams and other cute gadgets that combine a shopping trolley/basket thing with a sort of toy car for kids to ride in at the front. That one costs, but it keeps kids quiet and happy while their parents push around the groceries. It all is recorded on the computer and the files kept. A good system might help here - that way a manager who is resentful of a kid using an aid for old people, can ask to see the computer and realise that the loan was not made frivolously, and that the child in question was under adult supervision. Frankly, that is all the guy needed to know. Marg [/QUOTE]
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BIG problem at the Grocery!
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