Blue Screen Of Death - computer people??

Discussion in 'The Watercooler' started by susiestar, Aug 4, 2010.

  1. susiestar

    susiestar Roll With It

    A while ago my computer gave me the blue screen of death and restarted itself. I have not seen the blue screen of death in fifteen or more years, not since I quit using computers my dad messed with.

    I was playing a jigsaw puzzle game online and listening to an audiobook with windows media player. The book was saved on the computer and nothing else was going on.

    Any idea WHY I got the blue screen of death? It said to check the memory but I had over 50% of both the processor and the memory free.

    This is the third time this computer (purchased in march 2010) has had a problem. the first two required reformatting the computer and reinstalling everything. The warranty people are all located in India (I ask each time I call) and usually they take at least 4 hours of phone time to get to the point of reformatting it.

    I am almost ready to toss this thing through a window if it does this koi again.

    Any hints/tips/ideas would be greatly appreciated. It is an HP.
  2. GoingNorth

    GoingNorth Crazy Cat Lady

    Most likely you have a virus or some other form of malware on the machine. Have a pro remove the virus(s) for you, and then have them install a good antiviral software.

    I like AVG for this purpose. There is a shareware version plus more advanced versions that require payment. DO NOT download antivirus software from sites advertising various products. Too often these themselves are malware, usually spyware.
  3. Josie

    Josie Active Member

    I kept getting the blue screen on my Sony. I reformatted and reinstalled everything but still got it. It eventually got to the point where I was getting it regularly.

    It was under warranty and Sony sent someone out to fix it. It ended up that I had to send it in, but now it is working well.
  4. AnnieO

    AnnieO Shooting from the Hip

    Susie - is it under warranty still?

    If not - quick wonderment. Does it have a lot of error messages, talking about a physical memory dump, or just blue? If it has errors (in white), there's a good chance you have a loose memory stick. OR, and this is a bit easier - your actual memory may be free, but your virtual memory may be jacked up.

    If you right-click Computer ("My Computer") you should be able to then click Manage. Unfortunately I'm locked out of it here at work, so I can't tell you more right this second - but - what operating system are you using?