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Does anyone have time warner cable? Can they explain it to me in english
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<blockquote data-quote="Star*" data-source="post: 356094" data-attributes="member: 4964"><p>What do you want? I have TW and while I don't NEED it? I ABHORE the little frisbee on the roof which hoovers at reception...because kids ride by on bikes and shoot BB's at it causing it to have tiny holes and then your reception is crud. They their customer service won't come out - they'll ship you a new dish - and you can climb up on the roof or PAY them. Or if it's over cast? No picture. Or if it rains? No picture. Then the stupid thing is still up there - they won't take it down. </p><p></p><p>Sorry - Don't like them. I'm not thrilled with TWC but their customer service (if you email them and IM on line and KEEP THE PRINTED COPY TO VERIFY YOUR CONVERSATION EVEN WHEN ORDERING) has improved vastly. Just be SURE you ask a TON of questions about exactly what it is you are getting and how much - if you don't understand - ASK.....they have to tell you. If they don't know? Then they have to ask someone that does and get back to you with an answer.....</p><p></p><p>ALSO - BE AWARE that a LOT of times -------companies are authorized through TWC to go out and advertise SPECIALS....for a period of time and give you deep discounts. THIS DOES NOT MEAN THIS DEAL IS THROUGH TWC and when it runs OUT? IT IS OVER. TWC can NOT negotiate to get you that same deal. Like the advertised $29.00 a month for high speed internet? Okay - if you call TWC and say - Is this your deal for a year or six months? Find out. If you call the number on the flyer ask them is this your deal are you TWC or an outside REP. in say Texas or Kentucky for TWC. and when this $29.00 a month deal is over how much will my internet service cost me then? (BECAUSE -----hold yer hat......when I did it.....I had no idea that I was ordering on line from the TWC web site and GETTING an outside rep in Texas on a deal for ONLY 5.3 months) so when my deal ran out? My $29 a month internet and $29 a month cable and my $29 a month phone for 5.3 months - plus 3 free movie channels and a box, with remote and another line without a box (which by the way DID NOT COME WITH A BOX or remote) and a DVR with remote...that was a promotional service at $9.99 a month - free box .........went from $84 a month to $240 a month.......and I nearly croaked when I opened the new bill. I negotiated and finally came to terms with them for $145 a month kept everything but the movie channels - added the Western channel...(later dumped it, went from Turbo internet to high speed internet - which they cut me to lite and never told me) and have been at that for about a year. I re-negotiate in March of next year. But we're okay with it. I may dump the phone....for $29 a month though I can call anywhere and I like having a house phone. </p><p></p><p>SO just be careful and ask a lot of questions......</p></blockquote><p></p>
[QUOTE="Star*, post: 356094, member: 4964"] What do you want? I have TW and while I don't NEED it? I ABHORE the little frisbee on the roof which hoovers at reception...because kids ride by on bikes and shoot BB's at it causing it to have tiny holes and then your reception is crud. They their customer service won't come out - they'll ship you a new dish - and you can climb up on the roof or PAY them. Or if it's over cast? No picture. Or if it rains? No picture. Then the stupid thing is still up there - they won't take it down. Sorry - Don't like them. I'm not thrilled with TWC but their customer service (if you email them and IM on line and KEEP THE PRINTED COPY TO VERIFY YOUR CONVERSATION EVEN WHEN ORDERING) has improved vastly. Just be SURE you ask a TON of questions about exactly what it is you are getting and how much - if you don't understand - ASK.....they have to tell you. If they don't know? Then they have to ask someone that does and get back to you with an answer..... ALSO - BE AWARE that a LOT of times -------companies are authorized through TWC to go out and advertise SPECIALS....for a period of time and give you deep discounts. THIS DOES NOT MEAN THIS DEAL IS THROUGH TWC and when it runs OUT? IT IS OVER. TWC can NOT negotiate to get you that same deal. Like the advertised $29.00 a month for high speed internet? Okay - if you call TWC and say - Is this your deal for a year or six months? Find out. If you call the number on the flyer ask them is this your deal are you TWC or an outside REP. in say Texas or Kentucky for TWC. and when this $29.00 a month deal is over how much will my internet service cost me then? (BECAUSE -----hold yer hat......when I did it.....I had no idea that I was ordering on line from the TWC web site and GETTING an outside rep in Texas on a deal for ONLY 5.3 months) so when my deal ran out? My $29 a month internet and $29 a month cable and my $29 a month phone for 5.3 months - plus 3 free movie channels and a box, with remote and another line without a box (which by the way DID NOT COME WITH A BOX or remote) and a DVR with remote...that was a promotional service at $9.99 a month - free box .........went from $84 a month to $240 a month.......and I nearly croaked when I opened the new bill. I negotiated and finally came to terms with them for $145 a month kept everything but the movie channels - added the Western channel...(later dumped it, went from Turbo internet to high speed internet - which they cut me to lite and never told me) and have been at that for about a year. I re-negotiate in March of next year. But we're okay with it. I may dump the phone....for $29 a month though I can call anywhere and I like having a house phone. SO just be careful and ask a lot of questions...... [/QUOTE]
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Does anyone have time warner cable? Can they explain it to me in english
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