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I hate Time Warner!
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<blockquote data-quote="AnnieO" data-source="post: 572721" data-attributes="member: 6705"><p>I dropped TWC like a hot potato about 2.5 years ago... I had set up our service so we had long distance blocks, local calls only, basic cable, basic broadband internet. Locked it in. Then I started not getting bills - and then I would see that they were being mailed on or after the due date (could prove by postmark)! My payments, even when they were before the due date, would be posted to my bank account (check cashed) but not my TWC account for a week or sometimes two making them late. Then random long distance charges started showing up - when no one was even home - including overseas calls! I argued myself silly with them. In 2008 with the windstorm out service was out for 3 weeks and no credit was issued at all. BBB and PUCO wouldn't do anything. As soon as the contract period was up I wrote them a civil but nasty letter about their "locked in rate" and "extra charges" and terminated service. Went to U-Verse. Who came out on Memorial Day to fix a DVR issue that turned out to be my fault and never charged me for the oops. I've never had any problems with their customer service either and the internet has only gone out once, for about 5 minutes.</p></blockquote><p></p>
[QUOTE="AnnieO, post: 572721, member: 6705"] I dropped TWC like a hot potato about 2.5 years ago... I had set up our service so we had long distance blocks, local calls only, basic cable, basic broadband internet. Locked it in. Then I started not getting bills - and then I would see that they were being mailed on or after the due date (could prove by postmark)! My payments, even when they were before the due date, would be posted to my bank account (check cashed) but not my TWC account for a week or sometimes two making them late. Then random long distance charges started showing up - when no one was even home - including overseas calls! I argued myself silly with them. In 2008 with the windstorm out service was out for 3 weeks and no credit was issued at all. BBB and PUCO wouldn't do anything. As soon as the contract period was up I wrote them a civil but nasty letter about their "locked in rate" and "extra charges" and terminated service. Went to U-Verse. Who came out on Memorial Day to fix a DVR issue that turned out to be my fault and never charged me for the oops. I've never had any problems with their customer service either and the internet has only gone out once, for about 5 minutes. [/QUOTE]
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